Multinational Insurance Executive

1 month ago

Chicago, Illinois, United States AIG Full time
Job Title: Multinational Client Executive

Join AIG as a Client Executive to grow your career at the forefront of multinational insurance.

About the Role

This is an exciting opportunity to work with a dynamic, multi-disciplinary team to explore new opportunities for customers. As a Client Executive, you will be responsible for managing an assigned portfolio of Tier 1 and Tier 2 Multinational programs, working in partnership with product underwriters and distribution.

Key Responsibilities
  • Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience.
  • Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
  • Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
  • Lead the promotion and adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
  • Ensure Multinational service fee discipline by utilizing available tools.
  • Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program SLAs.
  • Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
  • Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.
  • Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.
  • Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met.
  • Operate as the senior external service contact – working in collaboration with Product Underwriters and Distribution - and provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
  • Manage and partner with Distribution to coordinate periodic Multinational client/program stewardship meetings to be conducted in alignment and collaboration with underwriting and distribution.
Requirements
  • 5+ years commercial insurance experience, preferably client servicing (broker or company background)
  • Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes
  • Client focused with experience working with multinational corporations and dealing with senior client personnel / risk managers
  • Strong written & verbal communication and interpersonal skills
  • Highly motivated and ability to work autonomously and on own initiative
  • Ability to handle multiple priorities, delegate effectively and meet tight deadlines / SLAs
  • Ability to clearly articulate ideas and influence outcomes
  • Ability to motivate others to achieve common goal; proven record of being a team player
  • Collaborative with the ability to build strong relationships with key internal and external stakeholders
  • Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements
  • Computer literacy required: IT packages, MS Outlook, Excel, Word

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