Director of Team Development

4 weeks ago


Minneapolis, Minnesota, United States Points North Full time

Points North, a leading software company in the compliance and reporting space, is seeking a highly skilled and experienced professional to oversee the growth and development of our Full Service team.

This position will be responsible for managing, training, and developing a team of Full Service Specialists, as well as developing strategies for improving and scaling processes.

This role will also involve working closely with clients to support them during the Full Service lifecycle journey.

Main Responsibilities

Lead the growth and development of the Full Service team

Be responsible for strategic decision making and long-term planning related to team scaling, process improvement, and team management

Oversee the day-to-day deliverables of the team

Manage and enforce processes to ensure compliance with client requirements

Manage escalated situations to resolve issues to clients' satisfaction

Develop and manage key metrics and milestones of the team

Meet with clients to clarify specific needs; troubleshoot issues to resolution and directly answer client questions

Build, develop, and grow relationships with clients and support their learning and adoption to process and product

Communicates to Manager and the Business Team status updates, risks, and problem resolutions

Collaborate cross functionally to drive the goals of the organization

Foster positive relationships with clients

Required Skills

Bachelor's degree or equivalent industry experience

3 to 5 years previous experience with managing and developing people in a professional services SaaS environment

Aptitude to manage to a professional services P&L

Experience with certified payroll and union payroll

Preferred Skills

Critical thinking and problem-solving skills

Ability to lead in an ambiguous environment

Ability to present to all levels of management

Excellent organizational skills and attention to detail

Ability to understand and resolve technical issues related to our software offerings



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