Director of Team Development
4 weeks ago
Points North, a leading software company in the compliance and reporting space, is seeking a highly skilled and experienced professional to oversee the growth and development of our Full Service team.
This position will be responsible for managing, training, and developing a team of Full Service Specialists, as well as developing strategies for improving and scaling processes.
This role will also involve working closely with clients to support them during the Full Service lifecycle journey.
Main Responsibilities
Lead the growth and development of the Full Service team
Be responsible for strategic decision making and long-term planning related to team scaling, process improvement, and team management
Oversee the day-to-day deliverables of the team
Manage and enforce processes to ensure compliance with client requirements
Manage escalated situations to resolve issues to clients' satisfaction
Develop and manage key metrics and milestones of the team
Meet with clients to clarify specific needs; troubleshoot issues to resolution and directly answer client questions
Build, develop, and grow relationships with clients and support their learning and adoption to process and product
Communicates to Manager and the Business Team status updates, risks, and problem resolutions
Collaborate cross functionally to drive the goals of the organization
Foster positive relationships with clients
Required Skills
Bachelor's degree or equivalent industry experience
3 to 5 years previous experience with managing and developing people in a professional services SaaS environment
Aptitude to manage to a professional services P&L
Experience with certified payroll and union payroll
Preferred Skills
Critical thinking and problem-solving skills
Ability to lead in an ambiguous environment
Ability to present to all levels of management
Excellent organizational skills and attention to detail
Ability to understand and resolve technical issues related to our software offerings
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