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Patient Services Coordinator
2 months ago
At Neighborhood Health Center, we are committed to fostering a supportive and inclusive workplace that emphasizes impactful healthcare and the pursuit of health equity. As the largest and most established Federally Qualified Health Center (FQHC) in Western New York, we provide exceptional care to a diverse population, ensuring access regardless of financial circumstances.
Position: Patient Services Supervisor- Oversee and assist Patient Service Representatives and Medical Records Clerks in managing registration, check-in, check-out, and medical records tasks.
- Conduct in-service training on updated procedures, address staff inquiries, and promote continuous professional growth.
- Regularly review and enhance training protocols related to registration, check-in, check-out, and medical records.
- Cross-train in Front Desk responsibilities to guarantee seamless patient service and coverage.
- Develop work schedules and facilitate onboarding for new employees.
- Engage in departmental meetings as required.
- High School diploma or equivalent with clerical skills training.
- At least 2 years of supervisory experience.
- A minimum of 2 years in a medical office setting.
- Experience with Athena and EHR systems is preferred.
- Fluency in English is mandatory; Spanish proficiency is a plus.
- Exhibit a positive demeanor and meticulous attention to detail.
- Dedication to delivering outstanding customer service.
- Ability to thrive in a fast-paced work environment.
- Eagerness to learn new software and systems.
- Availability for shifts from Monday to Friday, 7:45 am to 8 pm.
Individual compensation may vary based on skills, experience, and other relevant factors.
Why Choose Neighborhood?
Neighborhood Health Center provides a range of benefits, including a diverse and supportive work environment, competitive salaries with potential bonuses, and comprehensive benefits such as medical, dental, and life insurance, 403b matching, health savings accounts, generous paid time off, and potential loan forgiveness.
We are proud to be an equal opportunity employer, dedicated to equity and inclusion in all aspects of our operations.