CNC Machine Technician

3 days ago


New Castle, Delaware, United States Felder Group USA Full time
Job Summary

We are seeking a highly skilled and motivated Field Service Technician to join our team at Felder Group USA. As a Field Service Technician, you will be responsible for providing on-site service and support to our customers, troubleshooting and repairing woodworking machinery, and utilizing our digital ticket support system to assist customers with troubleshooting issues.

Key Responsibilities
  • Diagnose and repair woodworking machinery at customer shops, including table saws, jointers, planers, bandsaws, and dowel-boring machines.
  • Utilize our integrated digital ticket support system to assist customers with troubleshooting machinery issues, communicate via phone call, video call, and email to diagnose and identify issues, and recommend solutions to the customer.
  • Assist in the installation, calibration, and operation of showroom machinery, and diagnose, troubleshoot, and repair damaged or used machinery.
Requirements
  • High school diploma or GED required; Bachelor's degree or certification preferred.
  • Ability to build strong relationships with customers and display excellent communication skills.
  • Ability to manage workflow in a timely and consistent manner.
  • Ability to lift up to 55 pounds.
  • Problem-solving skills and mechanical aptitude.
  • Computer literacy.
  • Knowledgeable about all safety requirements.
  • Ability to diagnose AC and DC circuits.
  • Ability to diagnose pneumatic systems.
  • Ability to travel via car and airplane, and complete multi-day assignments out-of-state.
What We Offer
  • Health/Vision/Dental benefits.
  • Retirement plan.
  • Vacation/PTO.
  • 7 Paid Holidays.
  • Most weekends off.
  • Opportunity for advancement.
  • Hourly wage with incentives.
  • Generous overtime available.


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