Technical Coordinator

4 weeks ago


Greenwood, Indiana, United States Alfa Laval Full time
About the Role

We are seeking a highly skilled Technical Coordinator to join our team at Alfa Laval. As a key member of our service center, you will play a vital role in delivering exceptional technical support to our customers and internal stakeholders.

Key Responsibilities
  • Provide comprehensive technical support for the repair and reconditioning of plate heat exchangers, high-speed separators, and decanter products.
  • Collaborate with the help desk and shop teams to troubleshoot customer equipment and resolve repair issues.
  • Develop and communicate repair procedures to the workshop team.
  • Prepare and provide pre-estimates, quotes, and repair plans to external and internal customers.
  • Act as a liaison for the claims submission system, ensuring compliance with global claims rules.
  • Participate in continuous improvement initiatives and contribute to the development of new repair processes and techniques.
Requirements
  • High School degree or equivalent with relevant experience in inspection and repairing/reconditioning.
  • Strong customer service skills and ability to work effectively in a team environment.
  • Proficiency in Microsoft products, including Word, Excel, PowerPoint, and Outlook.
  • Ability to read and work from blueprints and prioritize work to meet deadlines.
  • Strong communication and interpersonal skills, both written and verbal.
  • Demonstrated ability to work well in stressful situations and adapt to changing priorities.
What We Offer

As a valued member of our team, you will enjoy a competitive compensation package, including healthcare, dental, and vision plans, a robust wellness program, and generous 401(k) matching. You will also have the opportunity to develop your skills and contribute to the success of a dynamic and innovative company.

Alfa Laval is an equal opportunity employer, committed to building an inclusive and diverse workforce. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional results.



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