Product Marketing Support Specialist

3 weeks ago

Greenwood, Indiana, United States Endress+Hauser Ltd Full time

This pivotal role at Endress+Hauser Ltd is dedicated to delivering comprehensive technical and application support tailored to Level measurement needs within the North American region.

Responsibilities encompass managing technical support cases, offering online and telephone support, contributing to problem-solving initiatives, and collaborating with key stakeholders.

Technical Support

  • Support SC product managers and specialists on product-related technical issues and application-related issues.
  • Attend industry conferences in support of Level and pressure products.
  • Provide pricing support for Level and Pressure products.
  • Provide informational tours of the facility.

TSP Quoting

  • Maintain TSP Quotation Request Database in SAP.
  • Make recommendations for design and cost of modifications to existing products to meet customer application or specification requirements.
  • Follow through with quotes to the appropriate Sales Center.
  • Modify bills of material for production to build modified products.
  • Initiate drawings and request final drawings from Industrial Engineering department.
  • Assign special part numbers as needed and enter part numbers into the material system.
  • Requisition special materials.
  • Modify or generate bills of materials.
  • Submit bills for entry into the material system as required.
  • Stay up to date on all marketed or manufactured products by Endress+Hauser (USA).
  • Maintain a business relationship with key vendors of special materials and services.
  • Maintain TSP files and records, including quotes, sales orders, part masters for special parts, product deviation sheets, etc.
  • Provide support to production, logistics, and industrial engineering as needed.
  • Lead improvement process for TSP.

General Sales Support

  • Serve as a guide for facility tours.
  • Coordinate project logistics and pricing requirements.
  • Support EQI (quoting) process.
  • Participate in problem-solving for specific situations negatively affecting sales.

Qualification + Profile

  • Possess a Bachelor's degree in Engineering, Electronics, Physics, Chemistry, Marketing, or equivalent, coupled with at least two (2) years of relevant experience in the process control industry; or an equivalent combination of education and experience.
  • Demonstrate proficiency in problem-solving methodologies, including the ability to define problems, gather data, and draw valid conclusions.
  • Proficient in SAP and Microsoft Office Suite.
  • Display exceptional problem-solving skills.
  • Adaptability to thrive in an international work environment.
  • Exhibit a strong customer service orientation.
  • Demonstrate outstanding leadership, organizational, communication, and interpersonal skills, enabling effective interaction with individuals at all organizational levels.
  • Ability to articulate issues clearly and concisely, both verbally and in writing.
  • Proficiency in reading and interpreting technical documents.
  • Possessing advanced Level product and application knowledge is advantageous.

Benefits + Perks

  • The security of working for an international family-owned company.
  • Tuition reimbursement and a wide range of development opportunities.
  • Comprehensive benefits package which includes medical, dental, and vision.
  • Competitive compensation and bonus opportunities.
  • Generous paid time off.
  • Company-paid Caregiver and Parental leaves.
  • Sign-On Bonus.
  • Life insurance and 401(k) savings with company match.
  • Full-service cafe, fitness center, and health clinic (in Greenwood, IN).

Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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