Clinical Pharmacy Account Specialist

2 weeks ago

Lehi, Utah, United States SmithRx Full time
Job Overview

About Us:

SmithRx is an innovative, rapidly expanding Health-Tech organization dedicated to transforming the Pharmacy Benefit Management (PBM) landscape. Our goal is to create a state-of-the-art drug acquisition platform that leverages advanced technology, cost-saving tools, and exceptional customer service. Since our inception in 2016, we have successfully onboarded hundreds of thousands of members, proving our solutions resonate with clients nationwide.

We take pride in our mission-driven and collaborative culture, which motivates our employees to excel. We believe in the necessity of reforming the U.S. healthcare system and are committed to making that vision a reality. Our core values guide us:

  • Integrity: We operate with honesty and transparency to build trust with our clients.
  • Courage: We tackle a flawed industry and strive for continuous improvement to enhance health outcomes.
  • Collaboration: We cultivate an inclusive environment that values teamwork, respect, open communication, and encourages creativity and diverse perspectives.

Position Summary:

The Customer Success Team is dedicated to maximizing the value our clients receive from their PBM services. We establish and nurture strong relationships with our customers' operational leadership, articulating the benefits of our services in alignment with their business objectives to ensure high satisfaction and retention rates. We proactively identify potential issues affecting client satisfaction and work collaboratively across product and operational teams to pursue solutions and advocate for our clients.

As a Clinical Account Manager, your primary responsibility will be to guarantee the post-sale success and satisfaction of SmithRx customers through comprehensive pharmacy benefit analysis and clinical consultation. You will leverage your extensive industry knowledge to act as a trusted advisor and business partner for clinical pharmacy services, providing essential support to account management, clinical operations, and other internal teams. Your role will involve delivering proactive clinical recommendations and insights regarding pharmacy trends, programs, and industry developments to clients, fostering strong consultative relationships.

Key Responsibilities:

  • Work closely with clients and account managers to offer clinical insights, including drug spending analysis, clinical management strategies, medication alternatives, and formulary compliance.
  • Deliver exceptional clinical consultation and account management focused on client satisfaction, retention, and trend analysis.
  • Analyze claims data to uncover trends and identify cost-saving opportunities.
  • Effectively communicate the value proposition of formulary and clinical programs to clients.
  • Facilitate communication regarding formulary changes and program updates for both internal and external stakeholders.
  • Propose clinical programs that deliver cost savings for clients and their members.
  • Stay informed about market trends and provide clients with relevant clinical market intelligence.
  • Respond to plan-specific clinical inquiries and communicate drug information to clients.
  • Develop and update clinical marketing materials.
  • Collaborate with account management to provide clinical insights during client quarterly reviews (QBRs), including spend analysis, trends, and pharmacy benefit benchmarks.
  • Incorporate treatment and practice guidelines into client presentations, highlighting potential upselling opportunities.
  • Analyze data and interpret drug benefit designs, clearly communicating analytical needs to supporting departments.

Qualifications:

  • Bachelor's and Advanced Degree in Pharmacy, RPh or Pharm D.
  • Current and unrestricted Pharmacist license (any state).
  • Minimum of 5 years of experience as a licensed pharmacist.
  • At least 3 years of experience in healthcare benefits, account management, pharmacy benefits, or commercial health insurance preferred.
  • 3+ years of experience in a client-facing role with external clients required.
  • Strong executive-level communication skills, including the ability to develop and deliver formal presentations.
  • A genuine passion for enhancing the customer experience and ensuring customer satisfaction.
  • Commitment to collaboratively solving complex problems with the broader team.
  • Self-motivated, results-oriented work ethic with a positive attitude.
  • Ability to take initiative with minimal direction.
  • Empathetic communicator with a consultative approach, capable of understanding different perspectives.

What We Offer:

  • Competitive wellness benefits, including Medical, Pharmacy, Dental, Vision, and Life Insurance.
  • Flexible Spending Benefits.
  • 401(k) Retirement Savings Program.
  • Short-term and long-term disability coverage.
  • Discretionary Paid Time Off.
  • 12 Paid Holidays.
  • Wellness Benefits.
  • Commuter Benefits.
  • Paid Parental Leave.
  • Employee Assistance Program (EAP).
  • Well-stocked kitchen in office locations.
  • Opportunities for professional development and training.

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