Guest Services Representative
2 weeks ago
Position Title: Guest Services Representative
Company Overview:
Grand Fitness Mgmt, LLC is a prominent franchisee of Planet Fitness, operating numerous fitness centers dedicated to providing an exceptional experience for our members. Our mission is to foster a welcoming and supportive environment that enhances the fitness journey of every individual.
Role Summary:
As a Guest Services Representative, you will play a crucial role in delivering outstanding customer service to our members, prospective members, and guests. Your commitment to ensuring a positive experience aligns with our core value of maintaining a Judgement Free Zone.
Key Responsibilities:
- Welcome members and guests as they arrive and depart, addressing any inquiries or concerns they may have.
- Promote our inclusive atmosphere by engaging with members on the gym floor, offering assistance, and supporting their fitness goals while adhering to club policies.
- Address member issues and escalate to management when necessary.
- Answer phone calls in a courteous manner, assisting callers with their questions.
- Handle membership-related tasks, including sign-ups, updates to contact and billing information, cancellations, and managing unpaid balances.
- Conduct outreach to prospective members and provide tours to assess their membership needs.
- Process retail transactions accurately and contribute to achieving sales targets.
- Maintain cleanliness and sanitation of all fitness equipment and amenities, including communal areas and your designated space.
- Ensure restrooms are clean, stocked, and organized by following a routine cleaning schedule.
- Regularly inspect all areas of the facility, promptly addressing safety and cleanliness issues.
- Report maintenance and facility concerns, such as broken equipment or plumbing issues.
Qualifications:
- Preferred experience of 6-12 months in a customer service role.
- Must be at least 18 years old.
- Willingness to obtain CPR/AED certification (training provided).
- Basic proficiency in computer skills.
- Ability to lift up to 50 pounds.
- Capability to stand and walk for extended periods.
- Ability to communicate effectively in person and over the phone throughout your shift.
- Occasional exposure to cleaning chemicals may occur during the shift.
Please note: This position is contingent upon successful completion of a background check, conducted in accordance with applicable laws.
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