Customer Service Coordinator

3 weeks ago


Lakewood, United States Nitto Americas Full time
Job Summary

We are seeking a highly skilled Customer Service Administrator to join our team at Nitto Americas. As a key member of our Customer Service Department, you will provide specialized facilitation to our activities and act as a liaison to escalate issues to department leaders.

Key Responsibilities:

  • Enter and audit customer purchase orders promptly and accurately.
  • Communicate customer forecast to planning and sales teams.
  • Act as liaison between customers and factory regarding purchase orders.
  • Follow up with customers to ensure timely order receipt and production.
  • Respond to customer inquiries and requests with general sales support and product information.
  • Gather and prepare complaint information for return authorization and credit/debit memos.
  • Maintain customer pricing and supporting documents.
  • Maintain sales-related files in our business system.
  • Assist with workflow maintenance during customer service personnel absences.

Requirements:

  • Associates degree or 5 years of experience in B2B customer order processing.
  • Experience handling multi-level prioritization.
  • Ability to collaborate across the organization.
  • Three or more years of order administration experience in advanced ERP/MRP systems.

About Nitto Americas:

We are a multinational company with over $6 billion in sales, valuing diversity and promoting creativity and success through innovation. If you are looking for a position where innovation is encouraged and you have opportunities to develop, this could be the one for you.



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