Customer Service Representative

4 weeks ago


Lakewood, Washington, United States Kao Xiong - State Farm Agent Full time

Role Description: As a Receptionist - State Farm Agent Team Member with Kao Xiong - State Farm Agent, you will be responsible for generating exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people will make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities:

  • Establish customer relationships and follow up with customers as needed.
  • Answer phones and direct customers to the appropriate person for help if you're not able to help directly.
  • Provide prompt, accurate, and friendly customer service.
  • Proactively communicate with customers to deepen our relationship with them.
  • Communicate with customers about their billing, required documents and help them maintain all the discounts they deserve.
  • Use clear communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications:

  • Dedicated to customer service.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.

Benefits:

  • Hourly pay plus commission/bonus.
  • Paid Time Off.
  • Training & Development.
  • Growth potential/Opportunity for advancement within my office.
  • Valuable career-building experience.

Compensation: $26.00 per hour

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Lakewood, WA and help customers with their insurance and financial services needs, including:

  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning


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