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Executive Director of Hospitality Operations

2 months ago

Tulsa, Oklahoma, United States Philbrook Museum of Art Full time
Job Summary

This role exists to build excellent teams and to train and coach team members to reach their potential as they facilitate fun, memorable, and quality experiences for guests. The Senior Manager will bring vision to the future of added retail and food and beverage amenities and services at Philbrook, with a particular focus on existing and new large-scale events and programs.

Key Responsibilities
  • Strategy & Management:
    • Oversee and execute high-performance operations of food & beverage, retail, and everyday amenities.
    • Develop operational plans and sales strategies around new and existing programs and events.
    • Manage direct reports in food & beverage and retail.
    • Provide training and coaching for teams on how to deliver guest experience and sales-based services.
  • Relationship Management:
    • Serve as point of contact between preferred catering vendors and internal staff.
    • Partner closely with Operations and Venue Rental teams to ensure client and caterer needs are met.
    • Establish and maintain appropriate relationships with vendors and other constituencies to enhance our brand.
    • Circulate regularly to maintain a high profile with guests and staff.
  • Research & Analysis:
    • Draw performance insights based on relevant market and trend analysis.
    • Implement and operationalize guest service improvements with revenue focus.
    • Assist in development of new and renovated food & beverage and retail spaces with a focus on net revenue growth.
    • Continually research vendor opportunities.
  • Budget & Regulation:
    • Execute inventory control and calculation for analysis and reconciliation.
    • Ensure that all standards of cleanliness, safety, and sanitation are maintained.
    • Develop and adhere to department operating budget.