Operations Director

7 days ago


Tulsa, Oklahoma, United States Trade Routes, LLC Full time
About Us:

Trade Routes, LLC is a leading retailer of trading card games in Tulsa, Oklahoma. Our company has a strong online presence and a growing retail business in midtown Tulsa. We are seeking an experienced candidate to lead our day-to-day operations and drive business growth.

Job Description:

The Director of Operations will be responsible for overseeing the execution and efficiency of our retail and online operations. This includes managing inventory, scheduling staff, and providing exceptional customer service. The ideal candidate will have a background in retail management, excellent leadership skills, and a passion for the gaming industry.

Key Responsibilities:
  • Oversee daily retail and online operations, including inventory management and staff scheduling.
  • Develop and implement operational policies and procedures to enhance execution and consistency.
  • Develop and monitor key performance indicators (KPIs) for different roles in the organization.
  • Lead, coach, and develop store staff, fostering a positive and productive work environment.
  • Manage vendor relationships and coordinate store events, promotions, and community outreach programs.
  • Oversee marketing strategy and campaigns.
Requirements:
  • Experience in retail management or operations, preferably in the hobby or specialty retail industry.
  • Proven track record of successfully managing store operations.
  • Willingness to work nights/weekends as needed.
  • Highly organized with strong leadership and team management skills.
Preferred Qualifications:
  • Experience developing and maintaining business processes in a small business environment.
  • Demonstrated ability to scale small business operations.
Benefits:
  • Competitive salary and performance-based bonuses.
  • Paid time off and holidays.
  • Employee discount on store products.


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