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Customer Experience Representative

2 months ago

Knoxville, Tennessee, United States PILOT Full time

About Pilot Company

Pilot Company is a leading network of travel centers with a strong presence in the industry. With over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces, we are a major player in the energy and logistics sector.

Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in the nation's busiest basins. We also support a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Our Mission

At Pilot Company, we are dedicated to fueling people and keeping North America moving. We strive to provide exceptional customer service, ensuring that our guests receive a superior experience every time they interact with us.

Job Summary

We are seeking a highly skilled Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional service to our guests.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide exceptional customer service, ensuring that our guests receive a superior experience
  • Maintain a working knowledge of all company policies and procedures
  • Stay up-to-date on all services offered at our travel centers
  • Model behaviors that support our company's common purpose
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures

Requirements

  • High school diploma or equivalent certification required
  • Experience in retail operations or customer service preferred
  • Intermediate Microsoft Office skills
  • Bi-lingual in Spanish preferred
  • Ability to manage negative customer sentiment while maintaining a positive and high-energy work environment
  • Ability to handle difficult issues and complaints while exemplifying customer service
  • Problem solving skills
  • Written and verbal communication skills
  • Strong customer service skills and the ability to exhibit empathy
  • Ability to adapt to change and willingness to take on new tasks
  • Strong interpersonal skills

What We Offer

  • Medical, Dental, and Vision insurance
  • Adoption Assistance
  • Flexible Spending Account
  • Extensive Training Program