IT Specialist

4 days ago

Oklahoma City, Oklahoma, United States Federal Aviation Administration Full time

Job Description: The Federal Aviation Administration (FAA) is seeking an IT Specialist to join the Aviation Safety Division. As an IT Specialist, you will work in support of the Aerospace Medical Certification Program, providing data management, systems management, and systems administration.


Responsibilities:



  • Performs a mixture of routine, multiple, and varying assignments under limited direction of the Manager, Aerospace Medical Certification Division.
  • Is an individual contributor and team member of the AMCD within the Civil Aerospace Medical Institute.
  • Applies experience and detailed technical knowledge of information systems to identify and analyze issues and recommend solutions to AAM management, FAA AIT team, and software developers.
  • Recommends updates to systems to improve the user experience and product functionality to AMCD, other Office of Aerospace Medicine employees, and external stakeholders.
  • Provides information necessary to refine requirements to ensure the product meets the business requirement.
  • Applies knowledge of software application and business process to test system enhancements and bug fixes prior to release.
  • Serves as a point of contact for system questions/issues for AAM and provides functional guidance to AAM's Regional Medical Divisions, CAMI's other divisions, FAA IT software (AIT) team, and the AMCS Support Unit.
  • Applies experience and subject matter expert technical knowledge of IT principles, concepts, and methods as well as an understanding of new technologies and methodologies to perform critical tasks involving data/system management, to include planning, developing, implementing, and administering the Document Imaging and Workflow System.
  • Provides briefings and/or reports to senior management concerning program/project requirements and status.
  • Represents AAM-330 as a subject matter expert in cross-organizational IT business initiatives that interface with AAM business processes.
  • Confers daily with AAM managers and senior-level executives to provide recommendations and guidance on interpreting AVS performance metrics, certification procedures, manpower application, and new information technologies.

Requirements:



  • Must have at least one year of specialized experience equivalent to FV-G (FG/GS 5-9) level.
  • Experience as a business systems administrator, lead or alternate; communicating and assisting network users with technical issues and troubleshooting any network and/or program issues.
  • Must have IT-related experience demonstrating each of the four competencies listed below.
  • 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • 2. Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
  • 3. Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information.
  • 4. Problem Solving - Identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education: Successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree.


Additional Information: The FAA is an equal opportunity employer and welcomes applications from diverse candidates. The selected candidate will be required to undergo a background investigation and may be subject to a one-year probationary period.


How to Apply: To apply for this position, please submit your application through USAJOBS. We are an equal opportunity employer and welcome applications from diverse candidates.

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