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Senior Customer Support Specialist
2 months ago
As a Lead Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and enhancing the overall experience for our clientele. Your leadership will guide a team dedicated to providing exceptional service in a retail environment.
Key Responsibilities- Oversee daily operations of the customer service department.
- Train and mentor new customer service representatives.
- Handle escalated customer inquiries and resolve issues effectively.
- Implement strategies to improve service quality and efficiency.
- Collaborate with management to develop service policies and procedures.
The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to lead a team. Experience in a retail or customer service environment is preferred.
Work EnvironmentThis position offers flexible scheduling options, allowing for a balance between work and personal commitments.