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IT Support Specialist

1 month ago

Dalton, Georgia, United States Mohawk Industries Inc Full time
Job Title: IT Support Specialist

Mohawk Industries Inc is seeking an IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support for production equipment, troubleshooting hardware and software issues, and documenting policies and procedures.

Key Responsibilities:
  • Provide technical support for production equipment, including PCs, network-connected printers, and thin client terminals.
  • Troubleshoot hardware and software issues, working with network, server, and application support teams as needed.
  • Document hardware-associated policies and procedures for use by all support groups.
  • Perform site moves, including safe assistance in dismantling, transportation, and installation of gateways, routers, switches, and other equipment.
  • Travel as needed to support remote sites and relocations.
Requirements:
  • Associate or bachelor's degree in Computer Science or related discipline, or equivalent technical certifications.
  • Related experience in end-user support of network printers, MDM, and devices.
  • Technical knowledge of network cabling and experience in hardware troubleshooting.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Mohawk Industries Inc is an Equal Opportunity Employer committed to an inclusive workplace.