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Technical Specialist 3

2 months ago

Columbus, Ohio, United States UNICON International Full time
Job Title: Technical Specialist 3

We are seeking a highly skilled Technical Specialist 3 to join our team at UNICON International, Inc. This is a hybrid position that requires working 2 days a week (Monday and Tuesday) with the possibility of adjusting to meet business needs.

Job Summary:

The Technical Specialist 3 will play a key role in managing all aspects of Salesforce, including configuration, customization, and implementation of applications and third-party integrations. This position will also involve collaborating with internal stakeholders and team members to build solutions in Salesforce that support business requirements and processes for continuous improvement.

Key Responsibilities:
  • Work with business teams to understand their processes and translate their needs into actionable Salesforce requirements for configuration/development.
  • Involved in all aspects of the project life cycle, from initial kickoff through requirements analysis, design, implementation, testing, and post-production solution and user support.
  • Maintains and provides enhancements to existing Salesforce solutions.
  • Develops and creates customized reports and dashboards.
  • Manages user testing, including developing test plans and creating user test cases.
  • Creates and maintains documentation on processes, policies, configuration, and user guides.
  • Familiar with best practices related to release management and deploying changes through various sandboxes to production.
  • Mentors and trains State Development resources.
Requirements:
  • Bachelor's degree in Computer Science or Information Systems or related field.
  • 8-10 years of experience in Information Systems operations environment in Analysis, Design & Development.
  • Minimum of 5 years of professional experience in development and administration of applications in Salesforce platform-based technologies (Sales Cloud, Service Cloud, Community Cloud).
  • Minimum of 5 years of experience in Apex, SOQL development, JavaScript, and specifically Lightning Component Framework.
  • 5+ years of experience in building and managing Communities.
  • Minimum of 5 years of experience in SFDC design, analysis, configuration, customization, and coding.
  • Minimum of 5 years of experience with SFDC data model and data migration/integration capabilities of SFDC.
  • Strong reporting background using standard reporting tools, including standard reporting functionality.
  • Minimum of 3 years of experience with Salesforce tools such as Data Loader, SFDC Outlook connector, Jitterbit, MuleSoft, etc.
  • Handles web services API integrations with other internal and 3rd-party systems (REST & SOAP).
  • 5+ years of experience with SCRUM/Agile Development practices.
  • Required ability to propose, document, and implement software project lifecycle solutions (software and documentation).
  • Developer certification or Administrator certification, preferred.
  • Knowledge of Salesforce tools like Flosum, Ownbackup, preferred.
Desired Skills:
  • Demonstrate effective leadership, analytical, and problem-solving skills.
  • Required excellent written and oral communication skills with technical and business teams.
  • Ability to work independently, as well as part of a team.
  • Stay abreast of current technologies in the area of IT assigned.
  • Establish facts and draw valid conclusions.
  • Recognize patterns and opportunities for improvement throughout the entire organization.
  • Ability to discern critical from minor problems and innovate new solutions.

UNICON International, Inc. is an Equal Opportunity Employer.