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Hotel Operations Manager

2 months ago

Houston, Texas, United States Crescent Services Full time

Crescent Services is seeking an experienced Hotel Operations Manager to oversee and support hotel operations. If you have a strong background in hotel management, apply today

  • At least three (3) years experience as a hotel Director of Food and Beverage, Assistant General Manager or General Manager in a full-service hotel required.
  • Previous rooms division management experience in a full-service hotel.
  • Excellent communication skills, both written and verbal.
  • Strong interpersonal and problem-solving abilities to anticipate, identify, prevent and solve guest and employee related issues.
  • Hilton/OnQ experience highly preferred.
  • Flexible availability to work evenings, holidays and weekends.
Job Responsibilities:
  • Support the General Manager: Assist in daily hotel operations and support the operational and financial management of Food & Beverage and Rooms Division.
  • Manage Performance: Manage performance for operations department heads and formally hold accountable when performance expectations are not being consistently met.
  • Ensure Compliance: Ensure the hotel is in compliance with all brand standards and perform periodic quality assurance audits.
  • Oversee Operations: Oversee operations departments; Food & Beverage, Housekeeping and Front Office.
  • Review Financials: Review financial statements and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Conduct Meetings: Conduct operations meetings, ensure staffing levels and department operations support business needs.
  • Solicit Feedback: Solicit feedback for continuous improvement and implement career paths to develop managers, supervisors and line level staff.
  • Address Employee Relations: Assist with addressing and resolving employee relation issues.
  • Support Guest Relations: Support with resolving guest related complaints.
  • Review Guest Feedback: Review and respond to guest survey feedback and assist operations managers with implementing action steps to increase guest survey scores and minimize reoccurring guest related issues.
Benefits:
  • Medical, Dental and Vision Insurance
  • Matching 401k
  • Executive Committee Bonus Program
  • Employee Assistance Program
  • Free Life Insurance
  • Holiday pay
  • Free Short-Term and Long-Term Disability Insurance
  • Paid Time Off
  • Hotel Discount Program
  • Free Lunch