Client Services Specialist
2 weeks ago
Job Summary
The Client Services Associate plays a vital role in delivering exceptional client experiences at Hamilton Jewelers. This position requires a skilled professional to take in client repairs, interact with customers, and work closely with sales professionals to introduce them to service clients who may be interested in making an additional purchase.
Key Responsibilities
- Take in client repairs and accurately document client property, file appropriately, and update systems as needed.
- Communicate with clients to explain full range of options for service and repair, as well as process for repair and the type of work they can expect will be done.
- Utilize pre-set pricing guides to estimate repair costs at the point of take-in.
- Ensure proper processes are followed throughout the entire take-in interaction.
Requirements
- Basic computer proficiency and ability to learn proprietary back-end systems.
- Commitment to company standards and values.
- Ability to multi-task and to work with a diverse client base.
- Ability to stay composed and collected under pressure, or in client-facing situations.
Education and Experience
- High school diploma or equivalent (GED) and 1 year of relevant experience.
- Experience in high-end jewelry or luxury environments.
- Experience in high-end client service roles.
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