Lead Veterinary Client Service Representative

3 weeks ago


Palm Beach Gardens, Florida, United States Ethos Veterinary Health Full time

We are seeking a skilled Lead Client Service Representative to join our team at Ethos Veterinary Health. As a key member of our Client Service team, you will be responsible for promoting and maintaining exceptional customer service by ensuring that our team has adequate training and resources necessary to be successful.

Key responsibilities include:

  • Assisting Operations Managers in developing and implementing new standard operating procedures to be utilized by the entire CSR team.
  • Providing mentoring, counseling, and development of team members, including participating in corrective action processes, assessments, and regular reviews of the CSR team.
  • Maintaining high visibility within the CSR team daily and assisting with scheduling and aiding in adequate staffing of the team to ensure efficiency based on customer flow and volumes.

As a Lead Client Service Representative, you will have the opportunity to work in a fast-paced environment, collaborating with our team of seasoned Veterinarians and technical staff to provide high-quality medical care to our patients. We foster an environment where all our team members are utilized to their fullest ability and encouraged to continue their professional development.

Requirements include:

  • 2+ years of Veterinary Customer Service Experience; management experience preferred.
  • Demonstrated professionalism in all interactions and transactions, and experience with de-escalation of difficult and stressful client or employee situations in a respectful and professional manner.
  • Ability to promote effective communication between the CSR team, doctors, and technical staff.

We offer a comprehensive benefits program, including medical, dental, vision, a 401(k) with employer match, and paid time off. Ethos Veterinary Health is an Equal Opportunity Employer and welcomes applications from qualified candidates.



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