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Patient Appointment Coordinator

2 months ago

Auburn, Alabama, United States East Alabama Medical Center Full time

Position Overview

The Patient Processing Specialist plays a crucial role in ensuring efficient patient management within the healthcare facility. This position involves:

  • Appointment Management: Accurately coordinating patient appointments to optimize scheduling and reduce wait times.
  • Insurance Verification: Ensuring that all insurance details are verified to facilitate smooth billing processes.
  • Collections Handling: Managing patient collections to maintain financial accuracy and support the organization’s revenue cycle.

Key Responsibilities

  • Demonstrate professionalism and effective communication while interacting with patients and colleagues.
  • Maintain confidentiality of patient information and adhere to HIPAA regulations.
  • Utilize knowledge of medical terminology to assist in patient inquiries and documentation.
  • Employ problem-solving skills to address and resolve patient concerns efficiently.

Qualifications

  • Education: High School Diploma or equivalent required.
  • Experience: No prior experience necessary; however, familiarity with healthcare settings is advantageous.
  • Preferred Education: An Associate Degree in Business or Healthcare is preferred, along with knowledge of medical terminology.
  • Preferred Experience: 1-2 years of experience in a healthcare or customer service environment is desirable.
  • Preferred Certification: Certification in Patient Accounts is a plus.
  • Other Requirements: None specified.