Patient Care Coordinator
3 weeks ago
About the Role:
We are seeking a highly skilled and caring Patient Care Coordinator to join our team at HearingLife. As the face of our retail clinics, you will be responsible for ensuring a positive patient experience and helping more people hear better.
Key Responsibilities:
- Act as the primary point of contact for patients, providing exceptional customer service and support.
- Manage the administrative and operational functions of the clinic, including data entry, appointment scheduling, and inventory management.
- Drive patient appointment and clinic revenue generation through outbound and follow-up calls.
- Work with patients to collect insurance documentation and understand current HIPAA laws.
- Maintain accurate records and reports, including petty cash, bank deposits, and credit transactions.
Requirements:
- High school diploma or equivalent; associate degree preferred.
- Minimum of 1 year of previous front office experience, preferably in a customer service or sales setting.
- Superior multi-tasking and time management discipline.
- Ability to work independently and collaboratively with staff and support services.
- Skilled in handling sensitive matters and patients with tact, courtesy, and discretion.
- Technically savvy with computer and systems, including intermediate knowledge of MS Office Suite.
What We Offer:
- Paid time off and company-paid holidays.
- Health, medical, dental, and vision insurance.
- Competitive 401(k) program.
- Exclusive discounts and programs.
- Education expense reimbursement.
- Basic life and AD&D insurance.
About HearingLife:
HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare. We operate over 600 hearing care centers across 42 states and are committed to helping more people hear better through life-changing hearing health delivered by the best personalized care.
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