Logistics Coordinator

5 days ago


Auburn, Alabama, United States Jobs for Humanity Full time
Job Description

Bison Transport USA is seeking an Extended Coverage Specialist to join its Auburn, ME terminal. This role will involve working within the Operations Department, which includes Customer Service, Dispatch, and Planning in a particular US geographical region.

The ideal candidate will be a key player in building and maintaining relationships between drivers, customers, and other departments within the organization. They will be responsible for ensuring the customer's needs are properly understood and served, and will have effective communication to ensure quality of order entry and appointment making, relationship establishment and development, issue resolution and business level monitoring.

The Extended Coverage Specialist will be accountable for accuracy of order entry/order acceptance, tracing, and appointment booking. This includes ensuring all shipping and delivery appointments are secured, and updated in the system within the prescribed lead time.

Key Responsibilities:
  • Act as a single point of contact between customer(s) and Bison USA
  • Have effective communication to ensure quality of order entry and appointment making, relationship establishment and development, issue resolution and business level monitoring
  • Accountable for accuracy of order entry/order acceptance, tracing, and appointment booking
Requirements:
  • High school diploma or equivalent
  • Superior Data Entry Skills
  • A willingness to learn and grow in the logistics industry
  • Well-organized, excellent communicator, and have a keen sense of timeliness
  • Analytical and critical thinking skills
  • Demonstrate customer service experience
  • Experience in transportation is preferred

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