Service Management Account Lead

2 weeks ago

Jersey City, New Jersey, United States HCLTech Full time
Job Description

As a Service Management Account Lead at HCLTech, you will play a pivotal role in driving business growth and operational excellence. Your primary responsibility will be to oversee large-scale operations, ensuring seamless execution and high-quality delivery. This involves analyzing business performance, managing budgets, and aligning staff performance with company goals.

Key Responsibilities:

  • Develop and implement business strategies to drive growth and profitability.
  • Manage cross-functional teams to ensure effective communication and collaboration.
  • Analyze workflow to identify areas for improvement and implement process enhancements.
  • Meet monthly reporting requirements and manage internal control processes.
  • Workforce planning and resource allocation to ensure optimal productivity.
  • Translate corporate goals into functional and individual objectives.
  • Track and report scorecard results to senior management.
  • Plan and set goals for future periods.
  • Design and implement business plans and strategies to promote goal attainment.
  • Ensure the company has adequate resources to complete activities.
  • Develop business management goals and objectives that foster growth and prosperity.
  • Act as a liaison between the organization and employees.
  • Collaborate with other divisions and departments to achieve organizational goals.
  • Work with senior management and peers for strategy development and execution planning.
  • Identify, recommend, and implement new processes, technologies, and systems to improve organizational efficiency.
  • Collaborate with executive leadership to develop and meet company goals while providing expertise and guidance on operations projects and systems.

Financial Management:

  • Deliver operational excellence by assessing business processes and driving efficiencies.
  • Accountable for achieving financial cost plans and identifying opportunities to improve gross profit through cost management initiatives.
  • Analyze workflow to ensure efficient and cost-effective operations.
  • Assist employees with P&L management, including P&L review, analysis, and action planning.
  • Financial management for their P&L.

Coaching and Development:

  • Employee Engagement activities, including hiring, retention, succession planning, training/development, performance management, coaching/counseling, team building, and reward/recognition practices.
  • Manage effective communications, including 1:1s and relationship building.
  • Provide innovative ideas to help employees achieve business goals.
  • Lead and develop employees in their career paths.
  • Deal with performance problems and terminations.
  • Conduct timely performance evaluations.

Customer Relations:

  • Effective and efficient resolution of customer problems/issues, leveraging resources.
  • Assist with challenging client requests or issue escalations as needed.
  • Account management responsibilities, including developing strong relationships with customers, connecting with key business executives and stakeholders.
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
  • Collaborate with sales teams to identify and grow opportunities within territory.
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
  • Provide expert problem management support to difficult, high-profile customer issues and ensure root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit.
  • Cooperate on building account plans and service strategies with customers.
  • Achieve productivity improvements (KPI: Value for customer, enhanced margin, and P&L performance).

Education Requirements:

Minimum Bachelor's/Master's or equivalent degree.

Professional Certifications:

Preferred Lean Six Sigma Yellow Belt Certification, Qwik solver or Equivalent education.

Preferred Project Management Related Certifications.

Preferred LSS Green Belt Certification.

Preferred ITIL Foundation Certification.

  • Account Manager

    3 weeks ago

    Jersey City, New Jersey, United States GRM Document Management Full time

    Job Title: Account ManagerGRM Document Management is seeking an experienced Account Manager to join our team in Jersey City, NJ. As an Account Manager, you will be responsible for maximizing sales of our document management services in the NYC area to new customers and prospects.Key Responsibilities:Manage and upsell to assigned client baseLead generation...

  • Service Management Account Lead

    3 weeks ago

    Jersey City, New Jersey, United States HCLTech Full time

    Job DescriptionRole OverviewWe are seeking a highly skilled Service Management Account Lead to join our team at HCLTech. As a key member of our organization, you will be responsible for overseeing large-scale operations to ensure the smooth running of our business.Key ResponsibilitiesBusiness ManagementDevelop and implement business strategies and objectives...

  • Account Manager

    4 weeks ago

    Jersey City, New Jersey, United States GRM Document Management Full time

    {"h1": "Account Manager Job Description", "p": "GRM Document Management is seeking an experienced Account Manager to join our team in Jersey City, NJ. As an Account Manager, you will be responsible for maximizing sales of our services in the NYC area to new customers and prospects. Our services include document storage, electronic document management...

  • Account Manager

    3 weeks ago

    Jersey City, New Jersey, United States GRM Document Management Full time

    Job Title: Account ManagerGRM Document Management is seeking an experienced Account Manager to join our team in Jersey City, NJ. As an Account Manager, you will be responsible for maximizing sales of our document management services in the NYC area to new customers and prospects.Key Responsibilities:Manage and upsell to assigned client baseLead generation...

  • Account Manager

    3 weeks ago

    Jersey City, New Jersey, United States GRM Document Management Full time

    {"Job Title": "Account Manager", "Job Description": "Job SummaryGRM Document Management is seeking an experienced Account Manager to join our team in Jersey City, NJ. As an Account Manager, you will be responsible for maximizing sales of our document management services in the NYC area to new customers and prospects.Key ResponsibilitiesManage and upsell to...

  • Account Manager

    2 days ago

    Jersey City, New Jersey, United States GRM Document Management Full time

    {"title": "Account Manager", "description": "Job Title: Account ManagerGRM Document Management is seeking an experienced Account Manager to join our team in Jersey City, NJ.The primary responsibility of this role is to maximize sales of our document management services in the NYC area to new customers and prospects.Key responsibilities include:Managing and...

  • Account Manager

    1 week ago

    Jersey City, New Jersey, United States GRM Document Management Full time

    {"title": "Account Manager", "content": "Job Title: Account ManagerGRM Document Management is seeking an experienced Account Manager to join our team in Jersey City, NJ.The primary responsibility of this role is to maximize sales of our document management services in the NYC area to new customers and prospects.Key responsibilities include:Managing and...

  • Account Manager

    23 hours ago

    Jersey City, New Jersey, United States GRM Document Management Full time

    {"title": "Account Manager", "content": "Job SummaryGRM Document Management is seeking an experienced Account Manager to join our team in Jersey City, NJ. As a key member of our sales team, you will be responsible for maximizing sales of our document management services in the NYC area to new customers and prospects.Key ResponsibilitiesManage and upsell to...

  • Account Manager

    3 weeks ago

    Jersey City, New Jersey, United States GRM Document Management Full time

    Job Title: Account ManagerGRM Document Management is seeking an experienced Account Manager to join our team in Jersey City, NJ. As an Account Manager, you will be responsible for maximizing sales of our document management services in the NYC area to new customers and prospects.Key Responsibilities:Manage and upsell to assigned client baseLead generation...

  • Account Manager

    1 week ago

    Jersey City, New Jersey, United States GRM Document Management Full time

    Job OverviewGRM Document Management is seeking an experienced Account Manager to join our team in Jersey City, NJ. As a key member of our sales team, you will be responsible for maximizing sales of our document management services in the NYC area to new customers and prospects.Key ResponsibilitiesManage and upsell to assigned client baseLead generation and...

  • Sales Account Manager

    1 month ago

    Jersey City, New Jersey, United States GRM Document Management Full time

    Job DescriptionGRM Document Management is seeking an experienced Business Development Manager for our Jersey City, NJ office. The primary responsibility is to maximize the sales of our services in the NYC area to new customers and prospects. These services include:Document StorageElectronic Document Management SolutionsData StoragePathology Storage and...

  • Refugee Support Services Program Manager

    3 weeks ago

    Jersey City, New Jersey, United States Church World Service Full time

    About Church World ServiceImagine making a difference in the lives of refugees and immigrants every day. At Church World Service, our team is dedicated to providing essential services and support to those in need. Whether you're working in our U.S.-based offices or implementing programs in countries around the world, you'll have the opportunity to work...

  • Account Executive

    4 weeks ago

    Jersey City, New Jersey, United States GRM Information Management Services, Inc. Full time

    Job DescriptionGRM Information Management Services is seeking an experienced Account Executive to join our team. As a key member of our sales team, you will be responsible for maximizing sales of our services to existing and new customers.Key Responsibilities:Manage and upsell to assigned client baseLead generation and prospecting activities for new logos...

  • Account Manager

    24 hours ago

    Jersey City, New Jersey, United States Amcor plc Full time

    Unlock Your Potential as a Sales LeaderAt Amcor, we're committed to making a difference in the packaging industry. As a key contact for assigned accounts, you'll provide strategic and tactical sales direction to defend existing business, improve profitability, and develop new business. Your expertise will drive growth in assigned territories, opening new...

  • Account Payable Specialist

    7 hours ago

    Jersey City, New Jersey, United States GRM Document Management Full time

    Job OverviewGRM Document Management is a leading provider of information management systems with a rich history of innovation. Our cloud-based content services platform serves as the cornerstone of our digital solutions, catering to a diverse range of industries including healthcare, government, legal, finance, and human resources.We deliver a comprehensive...

  • Account Payable Specialist

    3 weeks ago

    Jersey City, New Jersey, United States GRM Document Management Full time

    Job DescriptionGRM Document Management is a leading provider of information management systems with over 30 years of experience. Our robust, cloud-based content services platform serves as the centerpiece of the digital solutions that we provide our clients. Serving a diverse base of industries such as healthcare, government, legal, finance and human...

  • Portfolio Manager

    3 weeks ago

    Jersey City, New Jersey, United States Taylor Management Full time

    Job OverviewTaylor Management is seeking a dedicated and experienced General Manager to provide oversight and leadership to our team of professionals. As a General Manager, you will be responsible for overseeing a two-property portfolio in Jersey City, working four days a week and dedicating the remaining 8 hours to the portfolio property.About Taylor...

  • Account Manager

    2 days ago

    Jersey City, New Jersey, United States Theater Outsource Full time

    Job DescriptionAs a key member of our team, the Account Manager will be responsible for managing a portfolio of assigned accounts, increasing business with existing clients, and prospecting new opportunities.Key Responsibilities:Generate revenue by managing and developing accounts.Act as a lead point of contact for all assigned accounts.Negotiate bids and...

  • Accounting Manager

    13 hours ago

    Jersey City, New Jersey, United States AmTrust Financial Full time

    Job Title: Accounting ManagerAmTrust Financial Services Inc. is seeking an experienced Accounting Manager to join the Title Insurance Finance Team.Job Summary:The Accounting Manager will be responsible for overall accounting and financial reporting for various title insurance and/or agency operations. This includes detailed maintenance of accounting records...

  • Accounting Manager

    4 hours ago

    Jersey City, New Jersey, United States Pivotal Solutions Inc Full time

    Accounting Manager Job DescriptionPivotal Solutions Inc is seeking a highly skilled Accounting Manager to join our team. The successful candidate will be responsible for leading the preparation of combined financial statements, including the Balance Sheet, Statement of Income, and Statement of Cash Flows.Key Responsibilities:Lead and manage the monthly close...