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Global Customer Success Lead
2 months ago
Our Customer Success team at OpenAI is dedicated to partnering with our clients and their stakeholders to drive business value through the adoption of our AI solutions. We work closely with our clients to understand their goals, challenges, and needs, and develop tailored strategies to help them succeed.
About The RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth for our largest clients. You will work closely with our Sales, Product, Marketing, Partnerships, and Engineering teams to develop and execute customer success plans that meet the needs of our clients.
Key Responsibilities- Develop and execute customer success plans that outline goals, potential challenges, key performance indicators (KPIs), and timelines.
- Work closely with our clients to understand their business goals, challenges, and needs, and develop tailored strategies to help them succeed.
- Collaborate with our Sales team to ensure seamless handoff between pre- and post-sale.
- Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans.
- Foster customer advocacy and facilitate customer testimonials and case studies.
- 8+ years of experience in a customer success (or similar) role, preferably working with a technical enterprise product.
- 5+ years managing relationships with large, global, and complex organizations.
- Experience working with global 1000 Enterprise customers with multiple stakeholders, and managing success programs as the key advisor to global as well as regional customer organizations.
- Highly skilled at building deep and broad relationships across a complex, matrixed organization.
- Experience being a thought leader with your customer base.
- Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
- Can proactively identify pain points in the product and with our customers.
- Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
- Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
- Are personally committed to fostering the safe and ethical evolution of AI.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
