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Advanced Customer Care Representative
2 months ago
Sandata Technologies - Advanced Customer Care Representative
Sandata Technologies stands at the forefront of delivering innovative software solutions tailored for home care agencies, managed care organizations, and state payer programs across the United States. Our primary focus is on ensuring adherence to regulatory standards while enhancing operational efficiency for our clients.
We are deeply committed to fostering a culture of Diversity, Equity, and Inclusion, which underpins our workplace ethos, encouraging respect for diverse narratives and promoting fairness in our practices.
We are seeking an Advanced Customer Care Representative to become a vital part of our team. This role is designed to be remote, with the possibility of in-office work when our headquarters resume operations.
- Deliver outstanding customer support to both internal teams and external clients
- Thoroughly investigate and resolve customer concerns promptly
- Monitor and manage ongoing and escalated customer issues
- Maintain detailed records of customer inquiries and communications
- Enhance our knowledge base by contributing insights and frequently asked questions
- Organize meetings and document minutes as required
- Safeguard personal health information and report any breaches
To thrive in this position, candidates should possess excellent communication skills, strong analytical capabilities, and experience in project management. Familiarity with Medicaid/Medicare home health care and prior experience in a call center or customer service environment would be advantageous.
We provide a robust benefits package that includes medical, dental, vision, life insurance, a 401(k) plan, and additional perks.
If you are eager to join a vibrant team and contribute positively to the healthcare technology sector, we encourage you to consider this opportunity.
Sandata Technologies is proud to be an Equal Opportunity Employer.
