Hotel Reception Agent
3 weeks ago
Welcome to Our Team
We are excited to announce that the StepStone Hospitality managed hotel in downtown St. Louis is hiring a Front Desk Agent This is a fantastic opportunity to join a dynamic and fast-paced environment where you will be able to develop your skills and advance your career.
About the Role
This role involves providing exceptional customer service to our guests, responding to their queries, and resolving any issues that may arise during their stay. You will also be responsible for registering and assigning rooms, issuing room keys, and managing the front desk operations.
Your Key Responsibilities
- Register and assign rooms to guests, ensuring that they have a comfortable and enjoyable stay
- Issue room keys and escort instructions to Guest Service Agents or directly to guests, providing clear and concise information about their stay
- Sort and track incoming mail and messages, ensuring that important documents and communications are delivered to the right people at the right time
- Transmit and receive messages using all communication avenues, including phone, email, and in-person interactions
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions, providing accurate and helpful information to our guests
- Keep record of room availability and rate, ensuring that we can offer our guests the best possible rates and accommodations
- Compute bill, collect payment, and make change for guests, ensuring that transactions are processed quickly and efficiently
- Make, confirm, and cancel reservations via all communication avenues, ensuring that our guests' needs are met and exceeded
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable, ensuring that our guests are charged accurately and fairly
- Make reservation, transportation, or entertainment reservations for guests, providing them with a memorable and enjoyable experience
- Deposit guest valuables in hotel safe deposit box, ensuring that our guests' personal belongings are safe and secure
- Ability to accurately use various office software, including property management systems and point-of-sale systems
- Have a full working knowledge and expertise of each shift including night audit, ensuring that our guests receive seamless and continuous service throughout their stay
Requirements
- Must have a comprehensive knowledge of all hotel departments and functions, including front desk, housekeeping, food and beverage, and maintenance
- Must have good mathematical and computer skills, with the ability to accurately process transactions and manage data
- High school education required; relevant training and experience and additional education preferred
- CPR and first aid training preferred
- Additional language ability preferred
- Marriott and Fosse experience preferred
Salary and Benefits
The estimated salary for this position is around $45,000 per year, plus benefits including health insurance, retirement plan, and opportunities for career growth and development.
-
Hotel Operations Coordinator
4 weeks ago
St Louis, Missouri, United States River City Full timeJob DescriptionWe are seeking a highly skilled Front Desk Agent to join our team at River City Casino & Hotel. As a Front Desk Agent, you will be responsible for providing exceptional customer service and ensuring a seamless check-in/check-out experience for our guests.About the Role:Provide friendly and efficient front desk services to hotel guests,...
-
Hospitality Agent Specialist
3 weeks ago
St Louis, Missouri, United States The Westin St. Louis Full timeAbout the RoleWe are looking for an exceptional individual to assist guests with arrival and departure from the hotel, while providing positive guest experiences. As a Front Desk Agent, you will be responsible for greeting customers, completing registration processes, and promoting HEI Hotels and Resorts brand marketing programs.
-
Hotel Guest Experience Specialist
7 days ago
St Louis, Missouri, United States 21c Museum Hotels Full timeAbout the RoleThe ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment. As a Front Desk Agent, you will be the face of our hotel, interacting with guests, handling reservations, and resolving any issues that may arise.
-
Hotel Housekeeping Specialist
1 month ago
St Louis, Missouri, United States New Castle Hotels Full timeJob Summary:The Aviator Hotel Suites in St. Louis, MO is seeking a Room Attendant to join our housekeeping team. This role involves maintaining clean and attractive guestrooms, ensuring windows are shining, towels are folded correctly, supplies are restocked, closets are neat and clean with the right amount of hangers, etc.About the Role:We are looking for...
-
Hotel Guest Services Coordinator
3 weeks ago
St Louis, Missouri, United States The Westin St. Louis Full timeThe Westin St. Louis: Where Hospitality Meets OpportunityJoin our dynamic team as a Front Desk Agent and be part of a world-class hospitality experience! As a key player in our front office operations, you will ensure that every guest feels welcome, valued, and cared for throughout their stay.Job Description:Ensure Smooth Check-In/Check-Out Processes:...
-
Reception Desk Associate
3 weeks ago
St Louis, Missouri, United States Caesars Entertainment Corporation Full timeCareer OpportunitiesWe offer a unique and exciting career path for individuals who share our passion for creating extraordinary experiences. As a Customer Service Representative, you will have the opportunity to work in a fast-paced environment and make a positive impact on our guests' lives.Our team members are committed to providing superior service and...
-
Front Desk Service Agent
3 weeks ago
St Louis, Missouri, United States StepStone Hospitality Full timeCompany OverviewThe Residence Inn Downtown St. Louis is a dynamic and customer-focused hotel located in the heart of the city, offering a unique opportunity for individuals to join our team as a Front Desk Service Agent.Estimated Salary: $25,000 - $40,000 per year, depending on experience and qualifications.Job Description:We are seeking a highly motivated...
-
Administrative Officer
7 days ago
St Louis, Missouri, United States Serioplast US LLC Full timeThe estimated salary for this position is approximately $60,000 - $80,000 per year.Job OverviewSerioplast US LLC is a leading manufacturing company producing high-quality rigid plastic packaging. We are seeking an Administrative Specialist to join our team in St. Louis, MO.This role will involve performing secretarial and administrative tasks such as...
-
Guest Welcome Specialist
3 weeks ago
St Louis, Missouri, United States Magnolia St. Louis Full timeAbout the Role**Front Desk Agent** at Magnolia St. Louis: Deliver Exceptional Guest Experiences!Our HotelMagnolia St. Louis is a hotel that prides itself on delivering exceptional guest experiences through personalized service and attention to detail.Key ResponsibilitiesThis role involves working as part of a dynamic team to deliver seamless guest...
-
Front Desk Representative
7 days ago
St Louis, Missouri, United States Crescent Hotels & Resorts Full timeJob Description: As a Guest Service Agent with Crescent Hotels & Resorts, your primary goal will be to deliver exceptional guest experiences by providing personalized service and ensuring that all needs are met. Your attention to detail and proactive approach will make you an asset to our team.">Key Responsibilities: Registration and Check-in: Welcome...
-
Front Desk Service Representative
3 weeks ago
St Louis, Missouri, United States The Westin St. Louis Full timeOverviewThe Westin St. Louis, a premier downtown hotel, is seeking a skilled Front Desk Agent to join our team.
-
Support Services Coordinator
1 week ago
St Louis, Missouri, United States Serioplast US LLC Full timeAbout the CompanySerioplast US LLC is a dynamic and growing company that operates with 33 production plants in 16 different countries. We are looking for a highly motivated and organized Administrative Specialist to join our team in St. Louis, MO.Job ResponsibilitiesThe successful candidate will be responsible for performing various administrative tasks,...
-
Business Operations Specialist
2 weeks ago
St Louis, Missouri, United States Serioplast US LLC Full timeAbout the RoleSerioplast US LLC is seeking a highly skilled Administrative Specialist to join its team in St. Louis, MO. This is a full-time opportunity with an estimated annual salary of $55,000 - $65,000, depending on experience.Job ResponsibilitiesThe successful candidate will report to the Administration and Finance Manager and be responsible for...
-
Guest Services Representative
3 weeks ago
St Louis, Missouri, United States Magnolia St. Louis Full timeJob DetailsWe are seeking a skilled and charismatic Front Desk Agent to join our team at Magnolia St. Louis.Annual Salary: $38,000 - $58,000Main Responsibilities:Ensure a warm and welcoming atmosphere for guests upon arrival and throughout their stay.Utilize exceptional communication skills to effectively communicate hotel services and amenities to...
-
River City Guest Services Director
3 weeks ago
St Louis, Missouri, United States River City Full timeJoin Our Team at River City Casino & HotelWe're seeking a highly motivated and experienced individual to join our team as a Front Desk Agent. This is an exciting opportunity to be part of a dynamic and fast-paced environment where you'll have the chance to work with a diverse group of colleagues who are passionate about providing exceptional guest...
-
Front Desk Supervisor
4 weeks ago
St Louis, Missouri, United States River City Full timeAbout UsRiver City Casino & Hotel is a leading provider of integrated entertainment, sports content, and casino gaming experiences. With 43 destinations across North America, we offer a unique blend of fun and excitement.Our Values:Diversity and sustainability.Commitment to community and team members.Innovation and excellence.The JobWe are looking for a...
-
Financial Transaction Coordinator
3 weeks ago
St Louis, Missouri, United States Crescent Hotels and Resorts Full timeOverviewWe are seeking a detail-oriented and organized Financial Transaction Coordinator to join our team at Le Meridien St Louis Clayton. In this role, you will be responsible for verifying and reconciling all financial transactions in the hotel on a daily basis.Key Responsibilities:Post and balance all charges and settlements in a timely and efficient...
-
Front Desk Hospitality Representative
3 weeks ago
St Louis, Missouri, United States The Westin St. Louis Full timeAbout The Westin St. LouisWe are a premier downtown hotel with 263 oversized modern loft-style rooms and suites, 17,000 square feet of smart meeting space, and a prime location near the MetroLink light rail system.Job SummaryWe are seeking an experienced Front Desk Agent to join our team! As a key member of our front office staff, you will be responsible for...
-
Customer Experience Ambassador
3 weeks ago
St Louis, Missouri, United States Magnolia St. Louis Full time**Job Summary**We are seeking a skilled Front Desk Agent to join our team at Magnolia St. Louis. About UsMagnolia St. Louis is a dynamic and growing company that values exceptional customer service. Key ResponsibilitiesThe ideal candidate will be responsible for:Welcome guests warmly and assist them with check-in and check-out.Promote hotel services and...
-
Senior Sales and Business Development Manager
2 weeks ago
St Louis, Missouri, United States Marriott Full timeWe are seeking a highly motivated Senior Sales and Business Development Manager to join our team at Marriott Hotels. This role is responsible for driving sales growth, building strong relationships with customers, and identifying new business opportunities.Job Summary:This position involves proactively researching and soliciting new accounts, qualifying...