Parking and Transportation Customer Service Representative

2 weeks ago


Fort Collins, Colorado, United States Colorado State University Full time
Parking and Transportation Customer Service Assistant

Colorado State University is seeking a highly skilled and customer-focused individual to join our team as a Parking and Transportation Customer Service Assistant. In this role, you will provide exceptional customer service to students, faculty, staff, and visitors, ensuring a positive experience with our parking and transportation services.

Key Responsibilities:
  • Provide customer service to individuals in person, via phone, and via email, responding to inquiries and resolving issues related to parking and transportation.
  • Issue and manage parking permits, including processing payments and handling customer complaints.
  • Assist with education and resolution of parking citations and appeals.
  • Develop and maintain accurate and complete customer records to provide documentation regarding customer activity.
  • Participate in new employee orientation and onboarding, and contribute to the development of training materials and procedures.
Requirements:
  • One year of general clerical experience, or equivalent education.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of parking and transportation regulations and procedures.
Preferred Qualifications:
  • Demonstrated attention to detail and organizational skills.
  • Ability to work with others and maintain a positive attitude.
  • Previous experience in a customer service role, preferably in a university or higher education setting.


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