IT Support Specialist

3 days ago


South Jordan, Utah, United States Russell Tobin Full time

Job Title: IT Service Desk Specialist

Location: South Jordan, UT

Pay Rate: $20-21/hr.

The IT Service Desk Specialist serves as the primary point of contact for IT support, delivering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting complex software and hardware, ensuring first-call resolution, and providing after-hours support as needed.

Key Responsibilities:

  • Troubleshoot enterprise software and hardware issues
  • Provide technical support via phone, email, or in-person
  • Document and track issues for resolution and follow-up
  • Collaborate with internal teams to resolve complex technical issues

Requirements:

  • 2-5 years of experience in a complex, high-tech setting
  • Strong communication and technical skills
  • Ability to work under pressure in a fast-paced environment

Benefits:

Russell Tobin offers comprehensive healthcare coverage, supplemental coverage, 401(k) retirement savings, life and disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.



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