Documentation Specialist

5 days ago


South Jordan, Utah, United States OOCL USA, Inc. Full time

At OOCL USA, Inc., we are seeking a skilled Documentation Specialist to join our team in Salt Lake City, Utah. This role offers a competitive salary of $62,000 per year, plus benefits and opportunities for growth and development.

About the Role

This position is responsible for providing excellent customer service, responding to inquiries, and processing external and internal requests. The successful candidate will have strong communication skills, be able to prioritize tasks effectively, and have a working knowledge of Microsoft Office products.

Responsibilities
  • Respond to incoming calls and provide clear and concise responses to inquiries, troubleshoot problems, and maintain a pre-defined Key Performance Indicator (KPI).
  • Process external and internal requests submitted electronically or via email, complete urgent cases within the same day, and monitor incomplete Bill of Lading documents.
  • Reconcile advanced manifest services to resolve discrepancies, obtain missing information, and submit manifests to customs and terminals.
Requirements
  • Excellent oral and written communication skills.
  • Ability to prioritize tasks, manage time effectively, and be flexible.
  • Working knowledge of Microsoft Office products.
Preferred Skills
  • Knowledge of Tariff rules and regulations.
  • Knowledge of customs, letter of credits, and shipping industry-related experience.
  • Attention to detail.
  • Spanish/English bilingual.

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