Technical Support Specialist
3 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team. This role is responsible for providing exceptional customer service via live chat, resolving technical issues, and maintaining a positive experience for end-users.
The ideal candidate will have excellent communication skills, problem-solving abilities, and a strong work ethic. In addition, they will be proficient in using various software applications and hardware systems.
Key Responsibilities:
- Provide high-quality technical support to customers via live chat.
- Resolving technical issues related to enterprise software and hardware.
- Maintain accurate documentation of customer interactions.
- Work effectively in a fast-paced environment with multiple chats concurrently.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 2-5 years of experience in technical support or customer service.
- Excellent communication and problem-solving skills.
- Ability to work in a dynamic environment with changing priorities.
Estimated Salary: $45,000 - $60,000 per year.
Location: Remote (flexible working hours).
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