Senior Technical Systems Analyst

5 days ago

Cincinnati, Ohio, United States TriHealth Full time
Job Overview:

As a Senior Technical Systems Analyst at TriHealth, you will perform high-level technical systems analysis and programming in one or more specialized phases of applications, acting independently. You will prepare detailed specifications from which programs will be written and be responsible for understanding customer needs and processes to ensure maximum utilization of automation and system availability.

This position is responsible for program design, coding, testing, debugging, and documentation, following departmental standards. You will work with other Information System teams to ensure the performance of underlying technical infrastructure and software utilization. Involved in a multi-disciplinary team approach for selection and implementation of new or upgraded systems.

This position will participate in application development, modifications of existing and new systems, customer support, consulting, and providing information as appropriate to departments, management, and the organization.

Key Responsibilities:

  • Support departmental and organizational processes, including customer support and problem resolution in a timely manner to ensure maximum system availability.
  • Provide appropriate escalation of critical issues as necessary.
  • Perform high-quality definition, analysis, design, programming functions, and documentation for assigned projects and requests.
  • Ensure that project solutions meet the goals and objectives of the requesting department.
  • Demonstrate flexibility and initiative in seeking and/or accepting additional assignments.
  • Attend technical/professional training courses for career development and job responsibility performance.

Leadership:

  • Work with teams and provide constructive feedback to move initiatives forward.
  • Submit innovative ideas to improve quality or efficiency.

Working Conditions:

  • Climbing - Rarely
  • Concentrating - Frequently
  • Continuous Learning - Consistently

SERVE Standards and ALWAYS Behaviors:

  • Welcome everyone by making eye contact, greeting with a smile, and saying 'hello'
  • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
  • Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel:

  • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
  • Offer patients and guests priority when waiting (lines, elevators)
  • Work on improving quality, safety, and service

Respect:

  • Respect cultural and spiritual differences and honor individual preferences.
  • Respect everyone's opinion and contribution, regardless of title/role.
  • Speak positively about my team members and other departments in front of patients and guests.

Value:

  • Value the time of others by striving to be on time, prepared, and actively participating.
  • Pick up trash, ensuring the physical environment is clean and safe.
  • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage:

  • Acknowledge wins and frequently thank team members and others for contributions.
  • Show courtesy and compassion with customers, team members, and the community

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