Operations Director

6 hours ago


Pikesville, Maryland, United States Veterinary Emergency Group Full time
About Us

Veterinary Emergency Group (VEG) is a pioneering organization that is revolutionizing the Veterinary Emergency experience. Our mission is to provide exceptional care and support to people and their pets in times of need. We strive to create a safe, secure, and valued environment for our employees, customers, and their pets.

Job Summary

The Operations Manager plays a critical role in ensuring the smooth day-to-day operations of our hospital. This includes supervising and mentoring a team of Customer Experience Coordinators, Inventory Coordinators, and Scribes. The successful candidate will be responsible for developing and implementing operational strategies to enhance customer satisfaction, efficiency, and growth.

Key Responsibilities
  • People: Recruit, train, and develop a high-performing team to deliver exceptional customer experiences.
  • Process: Manage inventory, scheduling, and accounts receivable to ensure seamless operations.
  • Product: Foster a culture of excellence, innovation, and customer-centricity.
  • Performance: Analyze data, identify areas for improvement, and implement strategies to optimize customer satisfaction and operational efficiency.
  • PR: Assist in planning and coordinating community marketing events and supporting hospital visits.
Requirements
  • High School diploma required; Associates or Bachelor's degree in Business Management or related field preferred.
  • 2 years of leadership experience; 5+ years of experience in a hospital environment preferred.
  • Advanced proficiency in computer programs and practice management software.
  • High emotional intelligence and ability to work well in a fast-paced environment.
About VEG

At VEG, we are committed to fostering an inclusive environment that celebrates diversity, equity, and inclusion. We believe in promoting a culture of inclusivity and respect for all individuals, regardless of their background, identity, or ability. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


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