IT Business Solutions Analyst
6 days ago
MetroPlusHealth is dedicated to delivering exceptional healthcare services to the residents of New York City. As a leading healthcare provider, we are committed to empowering our community through innovative solutions and compassionate care.
About MetroPlusHealthWe provide a comprehensive range of healthcare products and services, including Medicaid Managed Care, Medicare, Child Health Plus, and Exchange plans. Our network of over 27,000 primary care providers, specialists, and participating clinics ensures that our members receive the highest quality care.
Job OverviewWe are seeking an IT Business Analyst to join our team. The successful candidate will serve as a liaison between our executive/business areas and the IT department, leveraging our tools and processes to analyze and suggest enhancements to technical systems, processes, and business models.
Key Responsibilities- Collaborate with process owners, stewards, and users to determine and gather business requirements
- Assist business units in documenting user guides and manuals
- Facilitate digital transformation by translating processes to drive change management
- Translate complex business processes into language that developers can understand, as well as translating IT's technical processes and needs into language that business stakeholders can appreciate
- Generate and maintain required documentation
- Act as liaison between IT and other business units
- Act as an information source and communicator between business branches
- Understand strategic business needs and plans for growth
- Analyze the design of technical systems and business models
- Analyze business needs
- Participate in sourcing and implementing new business technology
- Find technological solutions to business requirements
- Produce reports on application development and implementation as required
- Analyze data to inform business decisions
- Work with other teams as required
- Bachelor's degree in computer science or a related technical discipline and;
- 4 years of directly related experience in business analysis/process analysis
- Or the equivalent combination of education, technical certifications or training, and work experience
Professional Competencies
- Excellent written and oral communication skills
- Advanced proficiency with word-processing and diagramming tools
- Analytical mindset
- Exceptional interpersonal skills, empathy, and patience
- Attention to detail, while able to see big picture
- Customer focus
- Problem solving
- Organization and prioritization
- Integrity and trust Customer Focus
- Functional/Technical skills
- Written/Oral Communication
#LI-Hybrid
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