Wellness Customer Service Representative

5 days ago


East Greenwich, Rhode Island, United States Restore Hyper Wellness Full time
Join Our Team as a Hyper Wellness Representative

We are seeking a friendly and motivated individual to join our team as a Hyper Wellness Representative at Restore Hyper Wellness + Cryotherapy. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive and welcoming experience for all who visit our location.

Responsibilities:
  • Client Relationships: Maintain a professional and courteous relationship with every client, ensuring their needs are met and exceeded.
  • Phone and Voicemail: Answer the phone and return voicemails in a timely and efficient manner.
  • Appointment Management: Book, reschedule, and cancel appointments as needed, ensuring seamless communication with clients.
  • New Client Onboarding: Onboard new clients, obtain waivers, and create Client Profiles in our POS system.
  • Session Management: Check-in and retail-out customer sessions on our POS system.
  • Customer Service: Greet customers, usher them to their service of choice, and provide exceptional customer service throughout their visit.
  • Service Administration: Administer all non-medical and non-specialty services, ensuring a safe and effective experience for clients.
  • Product Knowledge: Maintain current product knowledge of all modalities and products offered, educating clients on the benefits and uses.
  • Store Operations: Assist in other store operations, including maintaining store cleanliness, laundry upkeep, customer lead outreach, community outreach, event creation, and social media efforts.
Qualifications:
  • A passion for health and wellness.
  • At least one year of customer service experience in a retail/service environment.
  • Availability to work weekends.
  • Excellent communication skills.
Compensation and Benefits:
  • Competitive salary plus commission.
  • Flexible schedule in a fun work environment.
  • Access to complementary and discounted in-store services.
  • Opportunity for growth and professional development.


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