Customer Service Representative

3 days ago


Magnolia, Texas, United States PeopleShare Inc Full time
Job Title: Air Export Customer Specialist

We are seeking a skilled Air Export Customer Specialist to join our team at PeopleShare Inc. in The Woodlands, TX. As a key member of our Air Export team, you will be responsible for handling customer inquiries, providing timely solutions, and building lasting relationships with our clients.

Key Responsibilities:
  • Handle customer inquiries related to air export shipments, ensuring all communications are clear, professional, and timely.
  • Serve as the primary contact for updates on cargo status, providing solutions and alternatives as necessary.
  • Work closely with airlines and international teams to ensure smooth transportation of freight.
  • Identify opportunities to offer additional services (e.g., sea freight) to meet client needs.
  • Maintain excellent phone and email etiquette, ensuring a positive customer experience in every interaction.
  • Collaborate with internal teams to resolve issues, meet deadlines, and fulfill customer needs.
Qualifications:
  • 1-3 years of airfreight import/export experience (export experience preferred).
  • Strong customer service skills, including comfort with handling phone calls and emails in a fast-paced environment.
  • Ability to provide de-escalation strategies and problem-solving.
  • Excellent communication skills, both verbal and written.
  • Team-oriented mindset with a focus on collaboration.
  • Adaptable with a desire to learn and grow within the company.
  • Ability to thrive in a role that emphasizes customer service over technical logistics skills.
Perks & Benefits:
  • Weekly pay.
  • Competitive hourly rate $23 an hour.
  • Opportunity for growth and potential to transition to a permanent role based on performance.
  • Work in a supportive, team-driven environment with a focus on long-term development.


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