Account Manager

2 days ago


Pittsburgh, Pennsylvania, United States The Cary Company Full time
Job Title: Account Manager

We are seeking a highly motivated and customer-focused Account Manager to join our dynamic Inside Sales Team at The Cary Company. As an Account Manager, you will play a critical role in driving repeat business and ensuring customer satisfaction by providing exceptional quality of service, identifying upsell and cross-sell opportunities, and maintaining accurate customer records.

Responsibilities:
  • Ensure customer success and service efficiency by responding to customer inquiries, providing product information and quotes, and resolving issues promptly and professionally.
  • Help drive repeat business by making exceptional quality of service a high priority, responding promptly and professionally to customer inquiries via phone and email, and by identifying upsell and cross-sell opportunities.
  • Attain new customers by understanding customer needs, expectations, and business goals.
  • Recommend new products or services by keeping abreast of product offerings, industry trends, and market competition.
  • Maintain accurate and organized customer records in the CRM program.
  • Be a forward thinker by continuously seeking opportunities to enhance customer satisfaction and loyalty.
  • Remain organized when sending quotes, following up, closing sales.
  • Be goal-oriented and driven by meeting and exceeding individual and team sales targets and KPIs.
  • Deliver a favorable and seamless customer experience by collaborating with customer service, logistics, accounting, marketing, and warehouse teams.
Qualifications:
  • Bachelors or Associates degree is a plus.
  • Customer Service experience is a plus.
  • Excellent communication and interpersonal skills.
  • Strong negotiation and problem-solving abilities.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Detail-oriented with strong follow-up and organizational skills and time management.
  • Knowledge of packaging materials and products is a plus.
  • Being bilingual in Spanish/English is a plus.
Perks:
  • Medical, Dental, Vision Insurance
  • Life and Supplemental Insurance
  • 401K Provision
  • Profit Sharing
  • HRA
  • Cafeteria Plan
  • Seasonal company sponsored events
  • Work/Life Balance
  • Childcare Reimbursement Program

The Cary Company is a premier provider of packaging and industrial supplies, with a strong commitment to customer satisfaction and employee growth. We offer a fun, upbeat culture and a supportive team environment, with opportunities for professional development and advancement.

We are looking for a talented and motivated individual who is passionate about delivering exceptional customer service and driving business growth. If you are a team player with excellent communication and interpersonal skills, and a strong work ethic, we encourage you to apply for this exciting opportunity.

At The Cary Company, we value our employees and offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401K provision and profit sharing. We also offer a fun and supportive work environment, with opportunities for professional development and advancement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity.



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