Crisis Call Center Clinician
4 weeks ago
Delaware Guidance Services for Children and Youth, Inc. (DGS) is a leading provider of outpatient behavioral health services to children and families in Delaware. Our organization operates offices in various locations, including Wilmington, Newark, Dover, Lewes, and Seaford, and is the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO.
Our MissionWe are dedicated to serving youth and families using a trauma-informed approach, providing access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol.
Job SummaryWe are seeking a skilled Crisis Call Center Dispatcher to join our team. The successful candidate will be responsible for taking calls into the crisis call center for youth and families in crisis, maintaining safety, obtaining necessary triage information, and dispatching a clinician. The ideal candidate will possess excellent communication and critical thinking skills, with the ability to work effectively in a team environment.
Key Responsibilities- Maintain professional interactions during crisis calls with all stakeholders
- Use critical thinking skills while triaging calls and dispatching clinicians
- Support the MRSS team in the management of cases referred for assessments and follow-up services
- Communicate with and provide appropriate documentation to the PBH team
- Conduct satisfaction surveys and other quality assurance measures in support of the MRSS program
- Bachelor's degree from an accredited school in the human resource field
- Minimum of 1 year experience in mental health field
- Call center or emergency services experience
The successful candidate will work in a call center environment, with occasional travel required. The physical demands of the job include prolonged periods of sitting at a desk and working on a computer, with the ability to lift up to 15 pounds at times.
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