Clinical Support Specialist
4 hours ago
The Clinical Support Specialist will be responsible for delivering exceptional customer support to our clients in the Boston, MA area. This role requires a strong understanding of clinical and biotechnology laboratory knowledge and the ability to work independently with minimal supervision.
Key Responsibilities:
- Provide proactive and reactive consultative support to customers to ensure high levels of customer satisfaction.
- Manage all field support requirements within assigned customer territory, including new product installations, corrective maintenance, and preventive maintenance.
- Perform on-site customer training and assist with instrument validation requirements to satisfy local accreditation requirements.
- Responsible for properly completing and returning service documentation and regulatory paperwork to satisfy U.S. FDA requirements.
- Travel up to 25% of the time to support customers in the Boston area.
Requirements:
- Clinical and/or biotechnology laboratory knowledge and/or experience.
- Ability to travel by car or airplane for prolonged periods.
- Ability to work in a standing or sitting position for prolonged periods.
- Ability to lift up to 50 lbs.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a leading healthcare company.
- A dynamic and supportive work environment.
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