Clinical Support Specialist

4 hours ago


Portsmouth, Virginia, United States HealthCare Recruiters International Full time
About the Role

The Clinical Support Specialist will be responsible for delivering exceptional customer support to our clients in the Boston, MA area. This role requires a strong understanding of clinical and biotechnology laboratory knowledge and the ability to work independently with minimal supervision.

Key Responsibilities:

  • Provide proactive and reactive consultative support to customers to ensure high levels of customer satisfaction.
  • Manage all field support requirements within assigned customer territory, including new product installations, corrective maintenance, and preventive maintenance.
  • Perform on-site customer training and assist with instrument validation requirements to satisfy local accreditation requirements.
  • Responsible for properly completing and returning service documentation and regulatory paperwork to satisfy U.S. FDA requirements.
  • Travel up to 25% of the time to support customers in the Boston area.

Requirements:

  • Clinical and/or biotechnology laboratory knowledge and/or experience.
  • Ability to travel by car or airplane for prolonged periods.
  • Ability to work in a standing or sitting position for prolonged periods.
  • Ability to lift up to 50 lbs.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading healthcare company.
  • A dynamic and supportive work environment.


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