Help Desk Support Specialist

6 days ago


Portsmouth, Virginia, United States Elemental Concepts Full time
Job Title: Help Desk Specialist

We are seeking a skilled Help Desk Specialist to provide fast and effective support to our clients.

Key Responsibilities:
  • Respond to client support queries
  • Provide support in person, over the phone, or via remote access
  • Diagnose issues with computer software, peripherals, and hardware
  • Run software diagnostic tools and physically inspect hardware systems
  • Talk to clients through basic problem-solving processes
  • Provide basic computer training
  • Install and upgrade hardware and software systems
  • Write training manuals
  • Follow up with clients
  • Complete support tickets
Requirements:
  • Bachelor's degree in computer science, information technology, or a similar field
  • 3+ years working as a Help Desk Specialist
  • Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors
  • Knowledge of computer software systems, including databases, office applications, and operating systems
  • Excellent analytical and diagnostic skills
  • Advanced knowledge of help desk software and remote-access systems
  • High-level communication skills
  • Ability to troubleshoot complex hardware and software issues
  • Patience and understanding
Preferred Qualifications:
  • Legally authorized to work in the United States
  • 18 years or older

We are an equal opportunity employer and welcome applications from diverse candidates.



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