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Front Desk Associate

2 months ago

Miami, Florida, United States Grand Fitness Full time
{"title": "Front Desk Associate", "description": "Job Summary

At Grand Fitness, we're looking for a Front Desk Associate to provide exceptional customer service to our members and guests. As a key member of our team, you'll be responsible for creating a welcoming and judgement-free environment that exceeds our members' expectations.

Key Responsibilities
  • Greet members and guests, assist with questions and concerns, and ensure a smooth check-in process.
  • Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions, such as sign-ups, contact updates, cancellations, and collecting unpaid balances.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces.
Requirements
  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Willing to become CPR/AED Certified (training provided by Grand Fitness).
  • Basic computer proficiency.
Why Join Grand Fitness?
  • Medical benefits.
  • Free Black Card Membership.
  • 401(K) Savings Plan.
  • Employee perks and discounts.
  • Engaging team-building competitions and social events.
Health and Safety Requirements

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

", "lang_code": "en"}