Deputy Program Manager

2 days ago

Newport News, Virginia, United States DTSV, Inc. Full time
Job Overview

This is a Hybrid Position

LDRM is a joint venture between DTSV and Lockwood Hills Federal, an Akima company. For 17 years, this powerful partnership has provided technical, operational, and administrative support services to federal agencies, including the Department of State, the Patent and Trademark Office, and the United States Citizenship and Immigration Services.

The Deputy Program Manager for VSS is responsible for supporting the PM in all facets of program delivery, including customer satisfaction, staffing, operational production, employee engagement, and union relations. Working closely with the PM, the Deputy PM is ultimately accountable for ensuring services provided under the contract are performed in accordance with contractual requirements; performance standards and AQLs; employee engagement, management, and growth; union relations; and overall operational performance and continuous improvement.

Key Responsibilities
  • Support the sites within the context of the contract and associated CBAs in relation to staffing and engagement, workload volumes, corrective action processes, and performance evaluations.
  • Manage and control contract cost, schedule, scope, and compliance, ensuring employees meet requirements of day-to-day work assignments.
  • Effectively convey information up, down, and across to ensure cohesive program communications structure.
  • Proactively identify areas of development while capitalizing on opportunities, and mitigating risk.
  • Manage project plans, including design of in-depth management reporting and staffing development for client-facing meetings.
  • Develop quality, training, and operational excellence reporting structure that aligns sites with program performance standards and AQLs, providing Operations outputs for employee performance management.
  • Maintain daily contact with onsite leadership and where appropriate Government POCs to formulate a close working relationship, ensuring lines of supervisory responsibility are clearly understood.
  • Ensure each site has the resources necessary to meet contractual requirements and performance standards.
  • Coordinate activities between the sites to implement or improve interoperability.
Requirements
  • Bachelor's Degree or higher in a relevant field.
  • Ten (10) years of management experience in similar operations. Experience may be considered in lieu of a degree depending on the scale, scope, and relevancy of the work.
  • Minimum five (5) years in a management role on a large-scale operation of size, scope, and complexity similar to VSS operations.
  • US Citizen with a current or the ability to obtain and maintain a TOP SECRET security clearance.
  • Experience with all facets of CBA-based operations, staffing, and employee management.
  • Excellent oral and written communication skills.
  • Excellent time management, decision making, presentation, human relations, and organization skills.
  • Requires the analytical skills necessary to understand and effectively manage large-scale operations with varying volume and unanticipated surge requirements.

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