HR Business Partner and Training Manager

We are seeking a highly skilled and experienced HR Business Partner and Training Manager to join our team at Hampton Roads Community Action Program (HRCAP). As a key member of our organization, you will play a critical role in supporting the successful achievement of our mission to improve the quality of life for individuals and families in southeastern Virginia.

• Deliver training and assessment programs at correctional facilities within our coverage area, utilizing your expertise in adult learning styles and workforce development.

• Provide tactical and strategic support and guidance to job seekers and agency staff, leveraging your knowledge of employment, vocational development, and career development programs.

• Maintain relationships with assigned business leaders and their respective labor markets to support the successful achievement of employment opportunities for those enrolled in our programs.

• Manage the training and development function, identifying, designing, developing, and conducting workshops, seminars, and other training programs to ensure effective learning of employment relations best practices.

• Teach job readiness and organizational development courses to enrolled individuals, utilizing your expertise in adult learning styles and workforce development.

• Partner with vocational centers, colleges, and universities to develop a pipeline for job seekers to obtain industry-recognized credentials and/or apprenticeships.

• Create and deliver related HR presentations, soft skills development, competency-based assessments, and other training programs to enrolled individuals and agency staff.

• Responsible for training solutions such as onboarding, capability training, and leadership development, ensuring that our staff has the necessary skills to support our mission.

• Expected to give presentations and be comfortable speaking in front of large groups, utilizing your expertise in adult learning styles and public speaking.

• Travel to worksites to observe, coach, and train, ensuring that our staff is equipped to support our mission.

• Partner with leadership to address training gaps for customers and staff, leveraging your expertise in workforce development and adult learning styles.

Additional Responsibilities

• Manage an intense caseload and coordinate internal and external services for assigned families, utilizing your expertise in case management and social work.

• Assist clients in achieving self-sufficiency, assess needs of households, and determine appropriate supportive services, leveraging your expertise in case management and social work.

• Determine eligibility for assistance and benefit levels using EmpowOR Client Management System, ensuring that our clients receive the support they need.

• Establish and monitor individual and household development plan goals through information and assessment of client background, utilizing your expertise in case management and social work.

• Explains nature of temporary assistance benefit programs and determines reason and need for assistance, leveraging your expertise in case management and social work.

• Explains client responsibilities, rights, and program availability, ensuring that our clients understand their options and resources.

• Evaluates employability status of clients and explores potential Workforce Development Programs, utilizing your expertise in workforce development and adult learning styles.

• Processes intake applications for necessary community resources and diversion, ensuring that our clients receive the support they need.

• Coordinates and participates in out-of-office visits with family members and other professionals, leveraging your expertise in case management and social work.

• Prepares referrals for families requiring assistance, collaborating with Service Provider Network and other agencies or professionals as needed.

• Maintains current listings of community resources in empowOR, ensuring that our clients have access to the resources they need.

• Prepares and maintains confidential case records and files, documenting all interactions with clients by entering data into empowOR Client Management System.

• Prepares and completes various forms, reports, correspondence, case records, client activity reports, service plans, assessment instruments, needs assessments, purchase orders, invoices, applications, funding reports, charts, or other documents, leveraging your expertise in case management and social work.

• Operates several technology tools (desktop, laptop, tablet, cellphone, hotspot, etc.) to enter, retrieve, review, or modify data, verifying accuracy of entered data and making corrections.

• Utilize MS Office, empowOR Client Management System, e-mail, internet, other computer programs, performing basic maintenance of computer system and office equipment, such as replacing paper, ink, or toner.

• Communicates with supervisor, employees, other departments, clients, family members, companion aides, Newport News Human Services, government agencies, counselors, medical providers, law enforcement personnel, court personnel, attorneys, schools, Service Provider Network, professional colleagues, the public, and other individuals as needed to coordinate activities, review status of household plans, exchange information, or resolve problems.

• Operates a motor vehicle to conduct work activities, ensuring that our clients receive the support they need.

• Performs general/clerical tasks, which may include answering telephone calls, entering data into computer, typing documents, making copies, sending/receiving faxes, filing documentation, or processing incoming/outgoing mail.

• Cross-trained to support agency operations as directed by the supervisor, may be responsible for performing other program duties as the agency receives new programs/grants.

• Performs other related duties as directed by the supervisor, ensuring that our clients receive the support they need.

• Represent the organization in professional, civic, and community groups as requested by the CEO, leveraging your expertise in public speaking and adult learning styles.

Required Skills

• Comprehensive knowledge of employment, vocational development, career development, and personal development programs and techniques.

• Learning and Development.

• Knowledge of Adult Learning Styles with five years' experience in design, development, implementation, or evaluation of training and development products/programs, etc.

• Knowledge of Temporary Assistance to Needy Families (TANF), and other local resources and community service agencies.

• Comprehensive understanding of data systems, including tracking, reporting, monitoring, customer satisfaction, and evaluation.

• Ability to work independently, take initiative, and be an effective team member.

• High-level communication and interpersonal skills a must.

• Exceptional time management skills with ability to multitask; ability to work well under pressure, prioritize workload, and meet tight deadlines.

Safety Responsibilities

Comply with all Federal, State, and Local regulatory standards and procedures.

Abide by all HRCAP's Safety Policies, Rules, and Regulations; maintain required trainings and certifications for the jobs and equipment to be used; and understand the potential safety hazards in the work area.

Ensure that applicable personal protective equipment is worn, in proper operating condition, and used for each job performed.

Information Privacy and Security

This position will have access to confidential information and is required to be familiar with the HRCAP's Privacy Policy related to the handling of data and using encryption software to ensure data is secured at all times. Any data breaches are to be reported immediately to the Chief Operating Officer.

Education and/or Experience

1. Bachelor's degree in human resources, social work, sociology, human services, psychology, or closely related field or four-year documented professional experience.

1. Experience in human resources, community services, VEC workforce services, and/or training programs.

1. Three to five years' experience in social work and demonstrated experience with case management of low-income individuals and families.

1. At least six months of documented experience with program eligibility evaluation and determination. TANF and AMI experience preferred.

• Ability to use multiple software systems to include but not limited to: Office 365, Adobe, Asana, Zoom, Teams.

• Must possess and maintain a valid Virginia driver's license with applicable insurance to be provided when renewal occurs.

• Criminal record check, driving record, and credit report may be required for employment.

• Adept at networking, building relationships, and community engagement.

• Ability to work across the organization to deliver solutions that meet internal and external objectives.

Certificates, Licenses, Registrations

Current state driver's license, proof of current auto insurance coverage, satisfactory driving record, and working vehicle required. Career Coaching, Workforce Development, or Adult Counseling certification.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting up to 30-50 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and files. Walking and standing are required only occasionally.

Work Environment

There may be some unusual work environment characteristics associated with performing the essential functions of this position in the delivery of services to customers of the agency. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General office environment with some exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).