Hotel Front Desk Representative

2 weeks ago


Los Gatos, California, United States Los Gatos Garden Inn Full time
Hotel Front Desk Clerk Job Summary

We are seeking a friendly and proactive Front Desk Clerk to provide exceptional service to our hotel guests at Los Gatos Garden Inn. This role involves assisting guests with the check-in and check-out processes, issuing room keys, and processing payments. The Front Desk Clerk must possess excellent communication skills and the ability to stay positive even when faced with challenging situations.

Responsibilities:
  • Monitor and maintain knowledge of hotel operations and activities
  • Take reservations and answer questions via phone, email, and in-person
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
  • Ensure compliance with health and quality standards
Qualifications:
  • Friendly and outgoing personality
  • Proficient in English; knowledge of Spanish is a plus
  • Strong communication skills
  • Strong organization skills
  • Computer literacy
  • Basic mathematic skills
  • Able to resolve issues with a customer-focused orientation
  • Able to lift 30 pounds and walk up a flight of stairs and walk about one city block back and forth to rooms if needed to assist guests
  • Team player mindset
  • Familiarity with hospitality industry standards is a plus


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