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Medical Office Assistant

2 months ago

Pittsburgh, Pennsylvania, United States Optum Full time

About Our Team

At Optum, we're dedicated to delivering quality, convenient, and affordable healthcare to our patients. Our neighborhood medical centers are open every day, providing a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what's really important.

Job Summary

We're seeking a skilled Front Office Coordinator to join our team. As a key member of our medical staff, you will be responsible for greeting patients and providing exceptional support to our medical team. This role is based in one of our MedExpress urgent care centers.

Key Responsibilities

  • Assist in opening and closing the clinic, ensuring a clean and welcoming environment for patients
  • Welcome patients and visitors with a friendly demeanor, answering inquiries and directing them through the registration process
  • Answer phone calls, complete daily patient callbacks, and file, fax, and scan documentation
  • Collect insurance information, verify patient demographics, process payments, and complete phone sheets
  • Discharge patients, verify their information, and provide them with necessary documents

Benefits

  • Hourly rate incentives (Flex Pay, Standby Pay)
  • Paid Time Off, which you start to accrue with your first pay period
  • Career development and training for other roles you may be interested in
  • Medical Plan options, Dental, Vision, Life & AD&D Insurance
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts

Requirements

  • High School Diploma / GED (or higher)
  • 1+ year(s) of customer service or medical office experience

Preferred Qualifications

  • 6+ months of experience navigating computer systems, tools, and technologies
  • Understanding of occupational medicine and/or urgent care
  • Experience collecting health insurance information and/or processing patient payments
  • Experience with patient registration