Senior Dealer Project Coordinator

6 days ago


Statesville, North Carolina, United States Kewaunee International Group Full time
Job Summary

This position is responsible for developing and maintaining close working relationships with assigned dealer groups. The Senior Dealer Project Specialist serves as a liaison between the dealer and internal departments to optimize Kewaunee's ability to provide quality products within project expectations and timelines.

Key Responsibilities
  • Dealer Relationship Management: Serve as an advocate to provide the best service for our dealers and their representatives.
  • Weekly Calls: Attends / Assists with weekly calls with Sales Agencies to go over Reservation Due and Active Order Report (AOR) and provide needed updates.
  • Collaboration and Communication: Collaborate and engage with estimating, order entry, drafting and engineering Associates to proactively resolve order questions prior to release.
  • Dealer Operations Support: Works closely with the Dealer Operations Manager on high profile and sensitive orders to ensure successful execution.
  • Order Scheduling: Ensure assigned orders are scheduled to meet specific commitments relayed by the dealer.
  • Manufacturing and Purchasing Coordination: Communicate with the manufacturing and purchasing Associates to expedite orders and escalate as needed.
  • Installation and Construction Site Support: Represent the organization for installation and construction site questions and ensure that updates are provided. Serve as the key contact during all phases of a project and act as a liaison for our internal operations (manufacturing, technical engineering, marketing) for any assistance or questions.
  • Shipping Coordination: Communicate with the KSC Distribution and customer representatives during the shipping phase of a project to provide coordination of activity and provide shipping updates and reports.
  • Issue Resolution: Assist with issues with orders by researching the origin and initiation resolution. This will include processing replacement orders, assigning proper reason codes, initiating the process for fulfillment through order entry for completion, and following up through shipment to ensure customer satisfaction.
  • File Maintenance and Follow-up: Maintain files and follow-up processes to efficiently and proactively coordinate orders for assigned dealers and provide audit documentation for review.
  • Back Charge Investigation: Investigate back charges from the field, assigning reason codes and/or recommending resolutions for management approval.
  • Credit and Finance Support: Assist the credit and finance Associates in resolving obstacles that are prohibiting full invoiced amount of invoices.
Requirements
  • Education and Experience: Bachelor's degree in business or related degree with three plus years of experience; Associate degree with five plus years of related experience or a combination of comparable combined education and experience levels.
  • Project Management Experience: Preferred applicant will have 5+ years Project Management experience in a manufacturing and / or construction-based environment.
  • Customer Service Skills: Must be able to demonstrate proven customer service success preferably in a manufacturing environment.
  • Technical Skills: Prior experience should include a working knowledge of Microsoft Outlook products including Word, Email, and Excel. Must also possess proficiency with working in an ERP (Enterprise Resource Planning) system, preferably SYTELINE.
  • Communication Skills: Position requires exceptional communication skills (verbal and written), strong attention to detail and organization and demonstrated unwavering professionalism.


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