Vice President of Fraud Prevention and Risk Management

3 days ago

Dublin, California, United States Patelco Credit Union Full time
About Patelco Credit Union

We are a not-for-profit credit union with a mission to build financial health and wellbeing for our members. With over 85 years of experience, we have grown from $500 in assets to over $9 billion in assets and are the 7th largest credit union in California with branches throughout Northern California.

We are committed to creating a positive and supportive culture where our team members can thrive. If you are looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.

The Opportunity

Fraud in the financial services industry continues to increase with more in-depth and complex fraud schemes. Addressing and mitigating these ever-increasing risks require forward thinking and strategic assessment on how to predict the next possible fraud scheme and prevent/limit fraud losses.

We are seeking a Vice President of Fraud Prevention to develop and oversee our overall fraud prevention and protection strategy, ensuring that Patelco appropriately balances fraud prevention, detection, and loss/root cause analysis.

Responsibilities
  • Develop and Execute Fraud Prevention Strategies: Refine, develop, and execute fraud prevention strategies that anticipate trends, variances, and requirements, develops action plans, measures and analyzes results, initiates corrective action, and minimizes impacts to members and the credit union.
  • Evaluate and Mature Enterprise Fraud Framework: Collaborate with senior leadership to evaluate and mature Patelco's enterprise fraud framework. Update and improve controls on existing products. Identify and implement appropriate controls for all new products, with the objective of minimizing losses while maintaining excellent member experience.
  • Create a Culture of Awareness: Create a culture of awareness around risk and fraud prevention systems to educate and empower team members across Patelco to assist in implementation and risk mitigation.
  • Minimize Net Fraud Losses: Minimize net fraud losses and exposure across all credit union operations and functions utilizing effective and best in class prevention and detection strategies.
  • Monitor and Assess Performance: Continuously monitor and assess the performance of the fraud detection and prevention programs including the false positive rates. Oversee the implementation of business logic and fraud detection system rules to reduce fraud losses as well as patterns that produce false positive results.
  • Strengthen the Fraud Team: Strengthen, engage, develop, and coach Patelco's Fraud team, including assessment of teams' ability to achieve goals while demonstrating and upholding Patelco's values.
  • Drive Collaboration: Drive collaboration across the credit union to enable fraud prevention including building partnerships with cybersecurity, digital payments and delivery.
  • Develop Relationships with Regulatory Bodies: Develop and maintain working relationships with multiple state and federal regulatory bodies to anticipate and react to new or changed regulations.
Qualifications
  • Education and Experience: Bachelor's degree and other technical field or equivalent work experience. Minimum ten years of experience in leading multiple elements of fraud operations including prevention, detection, and claims & investigation.
  • Financial Services Experience: Minimum of five years experience in the financial services industry.
  • Leadership Experience: Minimum ten years experience engaging, developing and motivating teams to deliver results.
  • Certifications: Certified Financial Crime Specialist certificate (CFCS) and/or Certified Fraud Examiner (CFE) preferred.
  • Skills and Abilities: Demonstrated experience balancing fraud/organizational risk while optimizing member experience. Leadership experience building a team and motivating cross-functional groups to perform above their own expectations and perceived limits.
What We Offer

We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

  • Physical Health: Exceptional Medical, Dental, Vision, and Life Insurance benefits. Onsite fitness center at HQ and rewards for completing wellness related activities.
  • Financial Health: Competitive compensation packages with bonus opportunity. 401(k) with 3% Safe Harbor and 5% employer match. Discounts on loan products. Tuition reimbursement.
  • Emotional Health: Employee Assistance Program (EAP). PTO for part-time and full-time positions. Paid holidays.
  • Personal Development: On-the-job training and skills development. Internal transfer opportunities for career growth. Volunteer work.

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