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Branch Manager

2 months ago

Washington, United States PNC Financial Services Group, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Branch Manager to lead our retail banking team in Washington, DC. As a key member of our organization, you will be responsible for driving revenue growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Leadership and Management
    • Lead a team of banking professionals to achieve sales targets and customer loyalty
    • Develop and implement strategies to drive revenue growth and improve customer satisfaction
    • Manage and coach team members to achieve performance and activity expectations
  • Customer Experience
    • Develop and implement customer-centric solutions to improve customer satisfaction and loyalty
    • Collaborate with cross-functional teams to deliver a seamless customer experience
    • Ensure that customer needs are met and exceeded through effective problem resolution
  • Risk Management
    • Manage operational, human capital, reputational, and business risk
    • Ensure compliance with regulatory guidelines and adherence to established policies and procedures
  • Business Development
    • Develop and implement business development strategies to drive revenue growth
    • Collaborate with eco-system partners to grow branch revenue
    • Identify and pursue new business opportunities to drive growth and expansion
Requirements
  • Leadership and Management
    • 3+ years of experience in a leadership or management role in retail banking
    • Proven track record of driving revenue growth and improving customer satisfaction
    • Strong leadership and management skills, with the ability to develop and coach high-performing teams
  • Customer Experience
    • Strong understanding of customer needs and preferences
    • Ability to develop and implement customer-centric solutions
    • Excellent communication and interpersonal skills
  • Risk Management
    • Strong understanding of risk management principles and practices
    • Ability to manage and mitigate risk in a fast-paced environment
    • Strong analytical and problem-solving skills
  • Business Development
    • Strong understanding of business development principles and practices
    • Ability to develop and implement business development strategies
    • Strong networking and relationship-building skills
Preferred Qualifications
  • Leadership and Management
    • Experience in a leadership or management role in a financial institution
    • Proven track record of driving revenue growth and improving customer satisfaction
    • Strong leadership and management skills, with the ability to develop and coach high-performing teams
  • Customer Experience
    • Strong understanding of customer needs and preferences
    • Ability to develop and implement customer-centric solutions
    • Excellent communication and interpersonal skills
  • Risk Management
    • Strong understanding of risk management principles and practices
    • Ability to manage and mitigate risk in a fast-paced environment
    • Strong analytical and problem-solving skills
  • Business Development
    • Strong understanding of business development principles and practices
    • Ability to develop and implement business development strategies
    • Strong networking and relationship-building skills
What We Offer

PNC Financial Services Group, Inc. offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

  • Medical/prescription drug coverage (with a Health Savings Account feature)
  • Dental and vision options
  • Employee and spouse/child life insurance
  • Short and long-term disability protection
  • 401(k) with PNC match, pension and stock purchase plans
  • Dependent care reimbursement account
  • Back-up child/elder care
  • Adoption, surrogacy, and doula reimbursement
  • Educational assistance, including select programs fully paid
  • A robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility:

  • Maternity and/or parental leave
  • Up to 11 paid holidays each year
  • 8 occasional absence days each year, unless otherwise required by law
  • Between 15 to 25 vacation days each year, depending on career level