Guest Service Representative

1 week ago


Joplin, Missouri, United States Hampton Inn Joplin Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hampton Inn Joplin. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities
  • Provide prompt and courteous service to guests, responding to their needs and resolving any issues in a professional and efficient manner.
  • Check guests in and out, handle room assignments, and ensure accurate billing and payment processing.
  • Handle guest mail and messages, and maintain a high level of knowledge about hotel services, amenities, and promotions.
  • Develop a thorough understanding of hotel staff, room locations, room rates, and selling strategies to effectively assist guests.
  • Take reservation requests, answer switchboard calls, and block rooms as needed.
  • Monitor room availability, handle safe deposits, and keep the lobby, back office, and desk area clean and presentable.
  • Have a thorough knowledge of emergency and security procedures, and be able to communicate effectively with guests and staff.
  • Offer and properly handle requests for wake-up calls, and know how to clean guest rooms to standards.
  • Open and close shift, make cash drops, and ensure all credit cards, cash, and change fund are balanced throughout each shift.
  • Inform management of any guest or systems-related complaints or problems, and communicate with incoming staff and management by logging pertinent information in the pass-on log.

Requirements

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Excellent communication and problem-solving skills.
  • Ability to lift up to 40 pounds and move luggage or packages as needed.


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