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Quality Assurance Manager

2 months ago

Westchester, Illinois, United States Eastridge Full time
Job Title: Quality Manager

Eastridge Workforce Solutions is seeking a highly skilled Quality Manager to join our team. As a Quality Manager, you will be responsible for leading the plant quality functions and personnel to safely, responsibly, consistently, and cost-effectively test and produce products that meet all applicable government, customer, and company expectations.

Key Responsibilities:
  • Lead all aspects of plant Quality Assurance (QA) and Quality Control (QC) through the Leadership Competencies of META5.
  • Provide leadership and guidance to the quality teams to understand, implement, and sustain the IPS pillars in order to achieve goals and operate within the annual department budget.
  • Ensure IPS Safety Pillar requirements are known and in place for the quality team. Drive quality EHSS management and achieve all EHSS targets and ensure zero recordable incidents.
  • Ensure IPS HR pillar requirements are known and in place for the quality team. Provide leadership in developing, coaching, and supporting the plant Quality team to inspire potential and deliver strong performance.
  • Ensure plant employees receive training to comply with IPS quality pillar. Verify compliance of internal and external training to meet regulatory and customer requirements.
  • Manage quality communication to all levels of the plant organization.
  • Cascade quality strategy to the site leadership team.
  • Ensure that all work activities of plant employees are performed with attention to the highest standards of quality, food safety, regulatory compliance with all Ingredion, certification body, customer, or legal requirements.
  • Track and monitor plant quality performance. Ensure non-conformances/non-compliances are identified, addressed, corrected, and reported.
  • Ensure the Process Technical Specifications (PTS) or Minimum Mandatory Sampling Plan is properly executed and aligned with regional/global requirements.
  • Foster a continuous improvement mindset with the plant quality teams. Support open dialogue to address opportunities in operational efficiencies, quality enhancements, or cost reduction initiatives.
  • Lead quality change management: review all new products, process changes, and specification changes for the plant. Ensure the IPS quality standards are being met prior to approving and implementing changes.
  • Ensure IPS Quality Pillar Food Safety standards are implemented and maintained across the plant operations.
  • Drive the standardization and execution of quality methods/processes to ensure consistent and repeatable results (data) while maintaining TRUST in the results used for decision making.
  • Act as the gatekeeper for non-conforming product disposition. Prevent the release of non-conforming product to customers through the effective management of deviations and controls. Provide quality input to the disposition process for non-conforming products or materials as well as slow-moving and obsolete (BRaD) raw materials and finished goods, minimizing stock write-off/write-down.
  • Report the quality KPIs for the plant adhering to the Global KPI calculation policies. Ensure all relevant data is included in the roll-up of plant quality results.
  • Immediately report major quality and/or food safety failures to your line manager and utilize the regional/global quality resources to more quickly and effectively manage issues.
  • Lead the plant quality and operations teams to fully utilize the quality modules in Intelex/Cority to ensure required documentation is collected and maintained for all Ingredion, certification body, customer, or legal requirements.
  • Collaborate with regional/global supplier quality to manage raw material compliance and ensure supplier conformance through the TraceGains system.
  • Serve as the primary contact for external audits and lead customer, regulatory, and certification audits for the plant. Respond in a timely and professional manner to audit non-conformances and any customer and/or regulatory agency inquiries. Coordinate with sales/commercial teams as needed.
  • Drive reduction in customer complaints, effectively addressing root causes/systemic issues and improved response times.
  • Interface with other functional teams to collaborate on problem products and resolve manufacturing quality challenges.
  • Improve and develop the plant quality culture. Coordinate Quality Month activities and communication for the plant.
Requirements:
  • Bachelor's degree or higher. Prefer a degree in a Quality, Engineering, Science, or Food Technology discipline.
  • Minimum five (5) years in a leadership role with relevant experience is required with experience in Quality QA/QC supervisory role, manufacturing, engineering, Continuous Improvement (CI), Quality Analytics, or Supplier Management (SQA) roles a plus.
  • Fluent in English. In regions where multiple languages are spoken, proficiency in other languages is a plus.
  • Well-organized, detail-oriented, and strong META5 leadership abilities with a strong will to succeed.
  • Excellent verbal and written communication skills required with proven ability to work cross-functionally within operations (manufacturing & supply chain) as well as with innovation and commercial across multiple cultures and locations.
  • Experience in leading strategies and implementing standards to drive improvement.
  • Ability to lead by example and able to balance Ingredion quality standards with cost impacts to the plant and not jeopardize the company reputation.
  • Ability to lead through influence and align multiple stakeholders behind compelling plans – reduces complex issues to simple principles to gain alignment and understanding. Strong problem-solving skills using advanced statistical techniques.
  • Customer-focused – balance customer and regulatory needs with business goals. Seen as a credible technical leader in customer and/or external interactions.
  • Data-driven – able to utilize data to make decisions to improve quality/customer lead times, optimize inventory, and minimize complexity/reduce costs.
  • Desired skills include proficiency in IPS/ISO 9001/ISO 17025/HACCP/GFSI Schemes (FSSC 22000/BRC/IFS/SQF)/Halal/Kosher/Organic/Six Sigma or Lean Manufacturing.
  • Knowledgeable in GMP's, inspection/auditing guidelines, sanitation, food regulations, pest control, and product safety.
  • Proficiency with Microsoft Office Applications.
Benefits:
  • Medical, dental, vision
  • Spending account
  • Life and accidental life insurance
  • Disability plans
  • 401(k)
  • and more...

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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